Customer
Care

Purchase Care

The 30-Day Unconditional Guarantee

If you don’t love your new glasses or prescription sunglasses for any reason, and they are in resaleable condition, you can replace or return them for a full refund within 30 days of the date of dispense. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches or breakage.

How does it work?
Our eyewear guarantee is simple. Just return your eyeglasses – in resalable condition – to LensCrafters within 30 days. We’ll exchange them for a new pair or refund your money. We stand behind every pair.

  • What does "Unconditional" really mean?
  • The 30 days begins on the date you pick-up your eyeglasses
  • If you exchange your purchase for a pair at a lower price, we’ll refund the price difference
  • If you exchange your purchase for a pair at a higher price, you’ll only pay the price difference.

One-YEAR EYEWEAR PROTECTION

With purchase of our One-Year Eyewear Protection Plan, you can make sure your eyeglasses are covered, whether you need a repair or replacement.

  • Our One-Year Eye Protection includes:*
  • Accidental damage from handling
  • Protection from normal wear and tear
  • Unlimited use during the term
  • Limitations and exclusions apply. Click links below for full plan details.

Visit any LensCrafters location for the service you need, or call 1-877-7-LENSCRAFTERS (1-877-753-6727).

See details for:
All U.S. States and the District of Columbia
California (Prior to January 15, 2014)
Puerto Rico

Unlimited Free Cleanings & Adjustments

LensCrafters will help keep your quality eyeglasses clean, fitting properly, and feeling like new at no charge for as long as you own them. All you have to do is stop in the store nearest you.

*Limitations and exclusions apply. See terms and conditions for full details.