We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care.
Hand & Respiratory Hygiene
Surface & Product Hygiene
Social Distancing
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Store update
FAQs
Our commitment
Click on the link below to find out if your nearest LensCrafters store is open, and in which hours.
The health and safety of our patients and staff remains our top priority. At this time, our affiliated optometrists continue to offer “essential care” appointments which can include, but is not limited to trauma, vision loss, pain, redness or an exam required for eyewear due to a lost or broken pair. Additionally, in locations where we are open and as federal, state and local guidance permit, optometrists are resuming routine eye exams to meet your eye health needs. Please call the local office to speak to an eye doctor for more information prior to your visit. In light of the COVID-19 outbreak, we want to ensure the safety of our patients and employees. We are taking steps to ensure wherever enhanced sanitation measures are possible, that they are being implemented.
We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care.
Doctors and associates are operating with protective equipment.
Doctors and associates are thoroughly cleaning their hands before every patient and customer interaction.
Hand sanitizer and disinfectant wipes are available for everyone in store.
Doctors’ equipment is thoroughly cleaned before every exam.
All products on display are thoroughly cleaned.
Associates are cleaning the store throughout the day.
Associates are disinfecting every pair of glasses after they’re tried on.
Visitors are gently reminded to maintain social distancing.
The number of customers and patients entering the store is limited.
Thanks for helping us! And remember, if you’re experiencing symptoms of respiratory illness, including cough and fever, please stay home.
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At LensCrafters, we are in the business of caring for people. We are open wherever we are able to continue to serve your vision needs. Please visit LensCrafters.com or call the store directly to see if your store is open.
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We are operating under reduced hours of operation in most locations. Please check the hours of operation for the store nearest you on our website Please visit LensCrafters.com or call the store directly to see if your store is open
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Our organization has established an Emergency Response Team in North America to evaluate and respond, in real time, to the needs of our people as well as our valued customers. Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control), the WHO (World Health Organization), the American Optometric Association (AOA), as well as that of our own internal experts who have decades of experience managing through global crises. The precautionary measures we have put in place range from employee safety procedures to heightened cleaning protocol across our factories, stores and offices and stricter vendor and visitor policies.
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Yes. Our return policy has been extended for an extra 30 days upon the reopening of stores. Please visit LensCrafters.com or call the store directly to see if your store is open.
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We will gladly honor the exclusive offer/promotion you received up to 60 days upon the reopening of stores. Please visit LensCrafters.com or call the store directly to see if your store is open.
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Please call the office directly or contact our customer care center at 877.753.6727. The customer care center will contact your doctor to make this request.
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Please go to http://lcc.eyecustcare.com/lenscraftersrequest to provide us with your information.
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For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.
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Where possible, we have established dedicated time to care for elderly and vulnerable patients. Please call the office to schedule your appointment so that we can give precedence. In accordance to CDC guidelines and social distancing best practices, we’re recommending where possible: - To reserve a dedicated time for essential care visits for elderly and vulnerable patients - Lengthening the time between exams to enable social distancing (6 ft) and allow for proper cleaning & disinfection between patients. - Heightened safety protocols including protective equipment and enhanced cleaning measures
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Please follow up directly with the store where you purchased your glasses and/or contact lenses to arrange pick-up or delivery. If your local store is closed, contact our customer care center at 1-877-753-6727 to determine viable options.
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You can order a new pair on our website and we will ship them directly to your home with free shipping. Alternatively, you may visit your local LensCrafters store in the event they are open.
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You can order more contact lenses from your local LensCrafters location or order on-line at LensCrafters.com and we will ship them directly to your home as well as you can call the customer care center and order by phone at 1-877-753-6727
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Yes, we accept most vision insurance plans insurance plans including FSA and HSA.
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Please contact the store where you made your purchase to arrange pickup. In the event your store is temporarily closed, please call the customer care center at 1-877-753-6727 to determine viable options.
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Every pair of glasses displayed is thoroughly cleaned and sanitized by our associates before being placed back on a display for a customer to try on.
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Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.
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Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.
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Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.
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Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers
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When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.
LensCrafters is part of Luxottica Group, which has taken a number of steps in response to the COVID-19 pandemic, both in North America and Italy, to protect customers, employees, partners and medical workers.
In the U.S. Luxottica is donating 8,000 pairs of protective eyewear and 100,000 medical masks to hospitals in New York, California, Atlanta and Cincinnati.
It’s all a little different now. Because we’re spending more time with the ones we love. Because we’re finding new passions. Because staying safe is important. We are here thanks to our Doctors and Sales Associates who have kept services going for your vision needs. All our services and revised opening hours are available online at LensCrafters.com LensCrafters, Because Sight.
Whether you visit us in store or online, all of our services are designed to make your experience easy and safe.
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