CHECK YOUR INSURANCE ELIGIBLITY
We accept vision insurance benefits online, saving you time and money.
To proceed, tick the box above to certify you're 18 years or older. If you're not, you cannot proceed with this step.

We're finding your insurance benefits information.
This may take a few minutes.

User not found alert

Make sure the information you entered matched your insurance details.

Check your elibility from the list below:

Eligible for frames discount

Benefit available

Benefit unvailable

Eligible for lenses discount

Benefit available

Benefit unvailable

Eligible for contact lenses discount

Benefit available

Benefit unvailable

User not found alert

Too many failed attempts. For your security, we've temporarely
blocked the insurance look up.

Covid19 hero image
Store icon

Store update

FAQs icon

FAQs

Our commitment icon

Our commitment

Our stores are open

From Monday to Sunday with usual business hours.

Click on the link below to find your nearest LensCrafters store.

The health and safety of our patients and staff remains our top priority. All stores are back to providing routine eye care in alignment with federal, state and local guidance's. Patients and customers are required to wear masks. Please call the local office to speak to an eye doctor for more information prior to your visit.

In light of the COVID-19 outbreak, we want to ensure the safety of our patients and employees. We are taking steps to ensure wherever enhanced sanitation measures are possible, that they are being implemented.

Protecting your Eyes & the Community

We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care.

HAND & RESPIRATORY HYGIENE.

Mask icon

Doctors and associates are operating with protective equipment.

Water icon

Doctors and associates are thoroughly cleaning their hands before every patient and customer interaction.

Mask icon

Hand sanitizer and disinfectant wipes are available for everyone in store.

SURFACE SANITIZATION.

Mask icon

Doctors’ equipment is thoroughly cleaned before every exam.

Water icon

All products on display are thoroughly cleaned.

Mask icon

Associates are cleaning the store throughout the day.

Mask icon

Associates are disinfecting every pair of glasses after they’re tried on.

SOCIAL DISTANCING.

Mask icon

Visitors are gently reminded to maintain social distancing.

Water icon

The number of customers and patients entering the store is limited.

Thanks for helping us! And remember, if you’re experiencing symptoms of respiratory illness, including cough and fever, please stay home.

Frequently asked questions

Are LensCrafters stores open?

+

At LensCrafters, we are in the business of caring for people. We are open wherever we are able to continue to serve your vision needs. Please visit LensCrafters.com or call the store directly to see if your store is open.

Are your hours of operation staying the same?

+

We are operating with usual business hours in most locations. Please check the hours of operation for the store nearest you on our website.

What are you doing to ‘flatten the curve’ on the spread of COVID-19?

+

Our organization has established an Emergency Response Team in North America to evaluate and respond, in real time, to the needs of our people as well as our valued customers. Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control), the WHO (World Health Organization), the American Optometric Association (AOA), as well as that of our own internal experts who have decades of experience managing through global crises. The precautionary measures we have put in place range from employee safety procedures to heightened cleaning protocol across our factories, stores and offices and stricter vendor and visitor policies.

I received an exclusive offer/promotion that will expire before my local store reopens?

+

We will gladly honor the exclusive offer/promotion you received up to 60 days upon the reopening of stores. Please visit LensCrafters.com or call the store directly to see if your store is open.

Can I get a copy of my prescription?

+

Please call the office directly. If the office is closed due to COVID, you can contact our customer care center at 877.753.6727.

Can I get a copy of my receipt from my in store purchase?

+

Please call the office directly. If the office is closed due to COVID, you can contact our customer care center at 877.753.6727.

What if I have a question that was not listed here?

+

For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

What steps are you taking for elderly and vulnerable patients?

+

Where possible, we have established dedicated time to care for elderly and vulnerable patients. Please call the office to schedule your appointment so that we can give precedence.
In accordance to CDC guidelines and social distancing best practices, we’re recommending where possible:
- To reserve a dedicated time for essential care visits for elderly and vulnerable patients
- Lengthening the time between exams to enable social distancing (6 ft) and allow for proper cleaning & disinfection between patients.
- Heightened safety protocols including protective equipment and enhanced cleaning measures

I was notified that my glasses and/or contact lenses are ready. How do I get my glasses and/or contact lenses?

+

Please follow up directly with the store where you purchased your glasses and/or contact lenses to arrange pick-up or delivery. If your local store is closed, contact our customer care center at 1-877-753-6727 to determine viable options.

My glasses broke, how do I order another pair?

+

You can order a new pair on our website and we will ship them directly to your home with free shipping. Alternatively, you may visit your local LensCrafters store in the event they are open.

I ran out of contact lenses. How do I get more?

+

You can order more contact lenses from your local LensCrafters location or order on-line at LensCrafters.com and we will ship them directly to your home as well as you can call the customer care center and order by phone at 1-877-753-6727

Can I use vision insurance when ordering online?

+

Yes, we accept most vision insurance plans insurance plans including FSA and HSA.

I recently ordered glasses or contact lenses. Will my glasses or contact lenses still be ready in the time frame originally given to me?

+

Please contact the store where you made your purchase to arrange pickup. In the event your store is temporarily closed, please call the customer care center at 1-877-753-6727 to determine viable options.

Is it safe to try on glasses on display?

+

Every pair of glasses displayed is thoroughly cleaned by our associates before being placed back on a display for a customer to try on.

Where are your products made?

+

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

+

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

+

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Should I expect delays in deliveries due to the COVID-19 emergency?

+

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers

Are your online deliveries safe?

+

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

LensCrafters is part of Luxottica Group, which has taken a number of steps in response to the COVID-19 pandemic, both in North America and Italy, to protect customers, employees, partners and medical workers.

In the U.S. Luxottica is donating 8,000 pairs of protective eyewear and 100,000 medical masks to hospitals in New York, California, Atlanta and Cincinnati.

Thank you image
Show transcript

It’s all a little different now.
Because we’re spending more time with the ones we love.
Because we’re finding new passions.
Because staying safe is important.
We are here thanks to our Doctors and Sales Associates
who have kept services going for your vision needs.
All our services and revised opening hours are available online
at LensCrafters.com
LensCrafters, Because Sight.

Glasses icon

Your vision care remains our priority.

Whether you visit us in store or online, all of our services are
designed to make your experience easy and safe.