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Find out all you need to know about our shipping policy, shipping costs, returns policy and purchase refunds.
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What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.
What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.
On top of the shipping days, we will take extra days to process your order depending on whether it includes prescription eyewear, non-prescription eyewear or contact lenses.
PRESCRIPTION EYEWEAR 7 days to process + shipping days, once your prescription is verified CONTACT LENSES 2 days to process + shipping days, once your prescription is verified NON-PRESCRIPTION EYEWEAR 2 days to process + shipping days
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Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.
Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.
You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in store.
Please note: we can't refund or replace eyewear if they aren't in their original condition (e.g. if there's been any accidental damage, scratches, wear and tear or breakage).
Got questions about your returns? Chat with out customer service team and get answers on the spot from Monday - Friday: 09:00 AM - 05:30 PM EDT. Click here to chat now
If you purchased your eyewear in store, returning is simple. All you have to do is:
Our return policy will be extended for an extra 30 days once our stores re-open.
Contact us for any question
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