Shipping and returns policy

Find out all you need to know about our shipping policy, shipping costs, returns policy and purchase refunds.

Shipping img
Shipping information

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What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.

What are your shipping options? When
selecting a shipping method in your cart,
you will find different options
catered to your needs.

Order type
Cost
Shipping days
Responsible Shipping
Free
7 business days*
Ground
Free
7 days
Express
$9.99
1 day
Ship to store
Free
7 days

On top of the shipping days, we will take extra days to process your order depending on whether it includes prescription eyewear, non-prescription eyewear or contact lenses.


Prescription eyewear
requires (up-to) 7 days to process plus shipping.

Non-prescription
requires (up-to) 2 days to process plus shipping.

Contact lenses
require (up-to) 2 days to process plus shipping.

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Return policy

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Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.

Need to return your eyewear?
Here's how to handle
the return of your
online & in-store purchases.

You can return your eyewear for a full refund or replace them within 30 days of the dispense date,
which is the day they arrive at your home or the day you purchase them in store.

Please note: Applies to original purchase. Does not cover accidental damage, scratches, breakage or theft.

We accept returns at all of our locations, including online purchases made on LensCrafters.com, Ray-Ban.com and Oakley.com.
All products except custom prescription eyewear can be returned in store.
Refunds normally take 5 working days but may take longer depending on your bank.

RETURNING ONLINE PURCHASES
Request a return
  • ● To get the ball rolling, please visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
  • ● Once you get the email, print out the prepaid shipping label, pack up the product in the same box, attach the shipping label and send it on off. If you prefer, you can also return your online purchase in store.
  • ● On receiving the returned product, we'll refund your purchase on the card you used at checkout. This process can take about 7-10 days. You'll receive an email confirming your refund, but if you feel it's been too long, please give our customer service a call.
Chat with us

Got questions about your returns?
Chat with out customer service team and get answers on the spot from Monday - Friday: 09:00 AM - 05:30 PM EDT.

Click here to chat now

RETURNING IN-STORE PURCHASES

If you purchased your eyewear in store, returning is simple. All you have to do is:

  • ● Take them back to the same location you bought them at.
  • ● Make sure they're in original condition and undamaged.
  • ● Bring your receipt and an associate will guide you through the return process.

Email us

Send us an email

We’ll get back to you
within one business day

Give us a call

More info

Phone number: 1-877-753-6727

Chat with us

Chat now

Get answers on the spot
from our customer service team

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