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Shipping and returns policy
Find out all you need to know about our shipping policy, shipping costs, returns policy and purchase refunds.
Shipping information
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What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.
What are your shipping options? When
selecting a shipping method in your cart,
you will find different options
catered to
your needs.
Order type
Cost
Shipping days
Responsible Shipping
Free
5 business days*
Ground
Free
3-5 business days
Express
$14.99
1 business day
Ship to store
Free
2 business days
On top of the shipping days, we will take extra days to process your order depending on whether it includes prescription eyewear, non-prescription eyewear or contact lenses.
Prescription eyewear
requires (up-to) 7 days to process plus shipping.
Non-prescription
requires (up-to) 2 days to process plus shipping.
Contact lenses
requires (up-to) 2 days to process plus shipping.
Shipping policies
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business
days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground
transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such
other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from
pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy,
waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified
auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS):
https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS):
https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
*Some exclusions may apply.
Return policy
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Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.
Need to return your eyewear?
Here's how to handle
the return of your
online & in-store purchases.
You can return your eyewear for a full refund or replace them within 30 days of the dispense date,
which is the day they arrive at your home or the day you pick them up from the store.
Please note: Applies to original purchase. Does not cover accidental damage, scratches, breakage or theft.
We accept returns at all of our locations, including online purchases made on LensCrafters.com, Ray-Ban.com and Oakley.com.
All products except custom prescription eyewear can be returned in store.
Refunds normally take 5 working days but may take longer depending on your bank.
RETURNING ONLINE PURCHASES
Request a Replacement or Exchange
Please contact Customer Care by phone or chat for assistance with replacing or exchanging an item.
Request a Refund
To get the ball rolling, please visit our Return Requests Page to provide details about your request. We will email a prepaid shipping label or an update within 48 hours.
- If you’re returning AI glasses, please begin your return request by calling Customer Care.
Next Steps
1. Once you receive your prepaid shipping label, pack up your product, attach the label and drop it off at any UPS location.
2. Upon receiving it, we will inspect your return. If approved, we’ll proceed with your exchange or refund. This process can take about
7-10 days.
3. You’ll receive an email confirming your refund or exchange has been processed. For any questions, please
Contact Us.
RETURNING IN-STORE PURCHASES
If you purchased your eyewear in store, returning is simple. All you have to do is:
- Take them back to the same location you bought them at.
- Make sure they're in original condition and undamaged.
- Bring your receipt and an associate will guide you through the return process.