FAQS

Meta Ray-Ban Display glasses are prescription lens compatible. You can order your Meta Ray-Ban Display glasses with prescription lenses at participating certified retailers. You will need a valid prescription to order prescription lenses. The eligible Rx range for Meta Ray-Ban Display glasses is -4.00 to +4.00 total power.

You can buy Ray-Ban Meta glasses at official Ray-Ban stores and from certified Ray-Ban dealers. Currently they're available for purchase in the United States. They are also available in select markets via the Meta dealers.

Meta Ray-Ban Display glasses and Meta Neural Band come with the following items and manuals:

- Meta Ray-Ban Display glasses
- Charging case and USB-C cable
- Cleaning cloth
- Meta Neural Band
- Meta Neural Band Charger
- Quick start guides
- Safety + Warranty guide

When you take your Meta Ray-Ban display glasses and Meta Neural Ban out of the box, they should already be charged and ready for setup. The directions below will walk you through setting up your glasses and band pairing them with the Meta AI mobile app.
The Meta AI mobile app helps you manage your AI devices, import and share photos and videos, get answers, advice, inspiration and more. The Meta AI mobile app is only available on mobile devices and is required to use your glasses and band.
To set up your glasses and band with the Meta AI mobile app:

1. Scan the QR code on the inside of the box with your phone. This will take you to the App Store or Play Store to download the app. If you already have the Meta AI mobile app, you can still scan the QR code inside the box and it will take you to the set up screen in the app to pair your devices.
2. Once it’s downloaded, open the Meta AI mobile app and tap Set up a device.
3. Log in with your Meta account. If you don't already have a Meta account, you'll be asked to create one. You can create a Meta account using your email, Facebook, or Instagram.
4. If this is your first time pairing your Meta Ray-Ban Display glasses, leave the glasses in the case and pull the tab. The notification LED will pulse white signalling that the glasses are in pairing mode. If your glasses are not already in pairing mode, ensure the glasses on by sliding the power button toward the lenses, close both arms, then press and hold the capture button for 5 seconds. Release the capture button when the notification LED starts rapidly pulsing white. This indicates the glasses are in pairing mode.
5. Follow the on-screen instructions in the app to finish pairing your glasses.
6. Now it’s time to pair your band. If this is your first time powering on the Meta Neural Band, press and hold for 2 seconds until you see the LED flash white and feel a vibration. The band will enter pairing mode automatically. If your Meta Neural Band is not already in pairing mode, press and hold the button for 3 seconds until the LED flashes white.
7. Follow the on-screen instructions in the app to finish pairing your band.

To use Meta Ray-Ban Display glasses, you first need to pair your glasses with the Meta AI mobile app using a supported smart phone. You can download the Meta AI mobile app from the App Store or Google Play and log in using your Meta account.
Here's a list of what you need to use Meta Ray-Ban Display glasses:

- Supported smart phone (Android 10 and above with location services enabled or iOS 14.4 and above)
- A valid Meta account
- Meta AI mobile app
- Wireless internet access. You can still take captures and use some voice controls without Wi-Fi, but you'll need Wi-Fi for Meta AI, to import your captures, and to install updates.

You can use the touchpad on your Meta Ray-Ban Display glasses to navigate and control your experience. The touchpad is located on the right arm of your glasses, where the raised line is.

- To wake or sleep your glasses: Double tap with two fingers
- To scroll: Swipe with one finger (up, down, forward or back), just like swiping on a phone. You can touch and drag on the touchpad to quickly scroll through multiple items at once
- To select or go back: Tap with one finger to select and Tap with two fingers to go back.
- To activate Meta AI: Tap and hold with one finger. Tap and hold with one finger is a gesture that can be assigned to other connected apps from settings
- To adjust volume (with display on or off): Swipe forward with two fingers to increase volume and Swipe backward with two fingers to decrease volume
- To open or close the menu: Tap and hold with two fingers. This is your shortcut to access the main menu from any app

Once you've set up your glasses, you'll be able to use Meta Ray-Ban Display glasses features, including:

- Capturing and sharing media
- Calling and messaging
- Livestreaming
- Listening to audio on Spotify or other connected apps
- Using Meta AI to find answers to questions, answer calls, send messages and more
- Asking Meta AI about what you see

Even when your glasses are not connected to the Meta AI mobile app you can capture photos and videos, check your glasses battery level, and listen to audio from a phone you are connected to over Bluetooth.

Take a product tour:

You can learn more about your glasses by taking a product tour in the Meta AI mobile app.
1. From the Meta AI mobile app, tap the glasses symbol in the bottom right
2. Swipe down and tap See all next to Learn and explore
3. Swipe down and tap Take the full tour

Meta Neural Band lets you control Meta Ray-Ban Display by making gestures with your hand. Meta Neural Band works by interpreting the signals created by your muscle activity when you make certain gestures.
Here are the different parts of Meta Neural Band:

- Button
- Sensors
- Compute module
- LED
- Line: the line is just a reference point to help make sure the band is worn correctly.

To turn on Meta Neural Band, press and hold the power button for 2 seconds until the LED slowly flashes white and the band vibrates. To turn off, press and hold the button for 8 seconds, and release when the LED goes dark and the band vibrates.

To use Meta Neural Band, you first need to pair Meta Ray-Ban Display and Meta Neural Band with the Meta AI mobile app using a supported smart phone. You can download the Meta AI mobile app from the App Store or Google Play and log in using your Meta account. Here's a list of what you need to use Meta Neural Band:

- Meta Ray-Ban Display
- Supported smart phone (Android 10 and above with location services enabled or iOS 14.4 and above)
- A valid Meta account
- Meta AI mobile app
- Wireless internet access. You can still control your Meta Ray-Ban Display with Meta Neural Band without Wi-Fi, but you'll need Wi-Fi for Meta AI, to import your captures, and to install updates.

The fit of Meta Neural Band is different from other wristbands and watches. In order to function properly, it’s important that you wear Meta Neural Band correctly:

- Wear on the hand you write with
- The line on the band faces you
- Just past your wrist bone
- Band secured snug and comfortably with the clasp closed
- The compute module is on top of your wrist

When your band is worn correctly, you can perform gestures with your hand resting by your side or on your lap. You do not need to hold your arm out to have Meta Neural Band interpret your gestures. If you’re having trouble getting gestures to work with your band, check to make sure you’re wearing the band correctly and that it’s the right size.

- To wake or sleep your glasses: Double tap middle finger on thumb
- To scroll, you can do either of the following gestures: Swipe thumb on index finger in the direction you want to scroll, just like swiping on a phone or Index finger hold and move your arm in the direction you want to scroll
- To select or go back: Tap index finger on thumb to select or Tap middle finger on thumb to go back
- To zoom in or out (Capture, Gallery, and Maps apps): Index finger hold and turn your wrist clockwise to zoom in or Index finger hold and turn your wrist counter-clockwise to zoom out
- To activate or exit Meta AI: Double tap thumb on side of index finger
- While in an app, to open or close the launcher: Hold middle finger to thumb
- To adjust the volume, you can do an index hold and turn, just like turning a knob: Index finger hold and turn your wrist clockwise to increase volume or Index finger hold and turn your wrist counter-clockwise to decrease volume

Take a product tour
You can learn more about your band and glasses by taking a product tour in the Meta AI mobile app.

1. From the Meta AI mobile app, tap the glasses symbol in the bottom right
2. Swipe down and tap See all next to Learn and explore
3. Swipe down and tap Take the full tour

Meta Ray-Ban Display come with a charging case that has its own rechargeable battery, allowing you to charge your glasses on the go. Your glasses charge while docked in the case, and you can charge your case using a USB-C cable.

How to charge Meta Ray-Ban Display
To charge your glasses:
1. Close the arms and slide the glasses into the case so that the nose bridge makes contact with the case.
2. The LED inside the case by the nose bridge will turn on to indicate the glasses are charging.

How to charge Meta Ray-Ban Display charging case
To charge your case:
1. Plug the USB-C cable into the USB-C port on the side of the charging case.
2. Plug the other end of the USB-C cable into a power adapter, then plug the power adapter into a power source.
3. The LED on the case next to the USB-C port will turn on to indicate the case is charging.

Meta Ray-Ban Display charging case has two LEDs - one LED inside the case that displays the charge status of your glasses, and one LED outside the case that displays the charge status of your case.

Inner LED
The inner LED will display charge status when you dock or remove your glasses from the case.
- Green solid light: Full charge (>95% battery)
- Orange solid light: Partial charge (20-95% battery)
- Orange blinking light: Low charge (<20% battery)
- Red blinking light: Charging error*

Outer LED
The outer LED will display charge status when you open or close the case or when you insert or remove the USB-C cable from the port.
- Green solid light: Full charge (>75% battery)
- Orange solid light: Partial charge (20-75% battery)
- Orange blinking light: Low charge (<20% battery)
- Red blinking light_ Charging error*
*Charging error: There are two reasons why you may be receiving a charging error:
- Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again.
- High temperature: The charging case or your glasses have reached a temperature that is too high to charge. Move your case and glasses into a cooler location.

Meta Ray-Ban Display charging case can be folded flat for convenient storage when not in use. Make sure the glasses are removed from the case before folding.
To fold charging case:

1. Hold the case in two hands.
2. Push the side flaps in and hold them down.
3. Fold the bottom flap over the side flaps and push down until the magnets connect, holding everything in place.
4. Fold the top flap toward the case, then fold again until the magnets connect.

To remove your glasses from the charging case:

1. Hold the case with one hand.
2. Grasp the top and bottom of the glasses frame with your other hand and pull them straight out of the case.
3. This will undock the glasses from the charging case and will also prevent smudges on the lenses from your fingers.
Note: Do not remove the glasses at an angle, or by holding the arm, as this may cause damage over time.

To charge Meta Neural Band:

1. Attach the Meta Neural Band Charger to the compute module underneath the band.
2. Plus the USB-C end of the charger into a power adapter, then plug into a wall outlet.
3. The LED on top of the band will turn on to indicate the band is charging.
Note: Do not plug the Meta Neural Band USB-C charging cable into the USB-C port on the glasses charging case. This will not charge Meta Neural Band.

Meta Neural Band has an LED on the top that displays the charge status of your band. The LED will display charge status when you dock or remove the band from the charger, or when you press the button on the side of the band.

- Green solid light: Full charge (>80% battery)
- Orange solid light: Partial charge (20-80% battery)
- Orange blinking light: Low charge (<20% battery)

Regular cleaning helps prevent buildup of skincare products, sweat and other debris on your band that can interfere with charging and other functionality.
To clean your Meta Neural Band:

1. Make sure the band is turned off by pressing and holding the button for 6 seconds
2. Use a clean, soft, dampened cloth to wipe the band and the compute module.
3. If you are experiencing charging issues, you can use non-alcohol wet wipes to rub the metal charging pins.
4. Dry off the band completely before charging or putting it bac
k on.

Notes:
- Avoid using abrasive materials, ultrasonic cleaning tools, solvents, alcohol, soaps and steam to clean your band, as these can damage your device.
- Do not hold your band under running water. Keeping your band dry can help prevent irritation.

If you're experiencing issues using Meta Neural Band, a factory reset might help. Performing a factory reset will return your band to its original factory settings and will require you to unpair and re-pair your band with the Meta AI mobile app and in your phone’s Bluetooth menu.
To factory reset Meta Neural Band:

1. Press and hold the button for about 16 seconds.
2. When the LED is quickly flashing white and amber, release the button.

If you’re experiencing issues using Meta Ray-Ban Display or Meta Neural Band, a force restart may help. Force restarting will not delete your captures on your glasses and won’t require you to unpair re-pair your glasses or band to the Meta AI mobile app again.

To force restart Meta Ray-Ban Display:
1. Close both arms.
2. Turn off your glasses by sliding the power switch away from the lenses, so that you see the red line.
3. While holding the capture button, turn on your glasses by sliding the power switch toward the lenses, and when the LED turns red, release the capture button.
4. After about 17 seconds, your glasses will be ready to use.

To force restart Meta Neural Band:
1. Press and hold the button.
2. Wait for the LED to completely fade out and turn off before releasing the button, which should take about 8 seconds.
If you force restart your device and are still experiencing problems, you can try a factory reset.

With live captions on Meta Ray-Ban Display, you can see a text transcription of speech in real time. You can start live captions from your glasses or from the Meta AI mobile app, and you can see captions appear on your glasses display or in the app. For best results, face the person who is talking.
Note: If this is your first time using live captions, you’ll need to download the language you want to caption from the Meta AI mobile app.

- To start captions from your glasses:
1. From the app launcher, swipe down and select Captions.
2. Select Captions.

- To start captions from the Meta AI mobile app:
1. From the Meta AI mobile app, tap (glasses icon) in the bottom right.
2. Tap Captions.
3. Tap Start.
You can also say “Hey Meta, start captions.”

To stop live captions, you can do any one of the following:
- Say “Hey Meta, stop live captions.”
- Tap middle finger on thumb using Meta Neural Band.
- Tap three fingers on your glasses’ touchpad.
- Tap Stop in the Meta AI mobile app.

With Meta-Ray Ban Display glasses, you can connect Amazon Music or Spotify to the Meta AI mobile app to stream and control playback for music, podcasts, and more from your glasses using Now Playing. You can also play audio from other sources on your phone and hear it on your glasses over Bluetooth.
To connect audio apps to your glasses using the Meta AI mobile app:

1. From the Meta AI mobile app, tap (glasses icon) in the bottom right.
2. Tap (settings gear).
3. Tap Connected apps.
4. Tap the audio app you want to connect, then follow the on-screen instructions.
Once you’ve connected an audio app to the Meta AI mobile app, you can stream and control audio playback on your glasses by selecting Now Playing from the display menu.

Pedestrian navigation on Meta Ray-Ban Display is currently in beta and is only available in select cities.
With Meta Ray-Ban Display, you can ask Meta for recommendations on restaurants, cafes, stores, and other interesting places nearby. In select cities, you can also follow a map on your glasses’ display and receive audio directions while walking to help you navigate to nearby places.
To use pedestrian navigation on your glasses:

1. From the display menu, swipe down and select Maps.
2. From here, you can select Dictation Search to say the name of a place you want to navigate to, or swipe right to select Cafes, Restaurants, Parks or Attractions to find nearby spots on the map.
3. Once you’ve selected a location, select Start to begin navigation.
a. You can also select Call to call a location, or select Share to Phone to send the location to your phone’s navigation app.
4. While navigating, you can select (compass) to toggle the map orientation between always facing north, or always rotating toward the direction you are physically facing.
a. You can select (speaker) to mute audio direction, or select End to end navigation.
You can also say things like “Hey Meta, find restaurants near me” or “Hey Meta, navigate me to [location]” in select cities.

How local search and navigation work on Meta Ray-Ban Display
The Meta AI mobile app uses your location to enhance your experience and make features like local search and pedestrian navigation work. Location permissions for the Meta AI mobile app must be set to “Always on/Allow all the time” and “Precise” from your phone’s app settings in order to use local search and navigation.
The data provided for Maps comes from Overture and OpenStreetMap, which are the world’s largest sources of open map data.
This feature is currently available in the following cities:

US:
● Atlanta, Georgia
● Austin, Texas
● Boston, Massachusetts
● Chicago, Illinois
● Dallas, Texas
● Fort Worth, Texas
● Houston, Texas
● Los Angeles, California
● Miami, Florida
● New York City, New York
● Orlando, Florida
● Philadelphia, Pennsylvania
● Phoenix, Arizona
● San Antonio, Texas
● San Diego, California
● San Francisco, California
● San Jose, California
● Seattle, Washington
● Washington D.C.

Canada
● Toronto, Canada
● Montreal, Canada
● Vancouver, Canada

UK
● London, UK
● Manchester, UK

France
● Paris, France

Italy
● Rome, Italy
● Milan, Italy
● Naples, Italy

You can configure some of the gestures you can make on your Meta Ray-Ban Display glasses’ touchpad and Meta Neural Band from the Meta AI mobile app.
To configure gestures:

1. From the Meta AI mobile app, tap (glasses icon) in the bottom right.
2. Tap (settings gear).
3. Swipe down and tap Gestures.
4. From here, you can:
- Tap Touchpad to reassign the tap and hold gesture on your glasses’ touchpad, or to invert horizontal and vertical swipe.
- Tap Thumb double tap to reassign the thumb double tap gesture on Meta Neural Band.
- Tap Swipe Gestures to invert horizontal and vertical swipe on your band

You can set a device lock passcode to help protect your Ray-Ban Meta Display glasses from unauthorized access. Enabling a passcode helps secure your personal information, like messages, AI-generated content and media albums by requiring a 6-digit passcode to unlock your glasses each time you put them on or wake the display.
You can authenticate using a passcode on your glasses or by unlocking your phone. Wear detection must be turned on to use device lock, and using device lock may reduce the battery life of your device.

How to set or change your passcode
To set up or update your passcode:
1. From the Meta AI mobile app, tap (glasses icon) Devices in the bottom right.
2. Tap (settings gear).
3. Swipe down and tap Security
4. Tap the toggle next to Device lock.
5. Tap Continue. Wear detection must be turned on to use device lock. If prompted, tap Turn on, then tap Continue again.
6. On your glasses, use the touchpad or Meta Neural Band gestures to enter a 6 digit passcode.
7. Enter the same 6 digit passcode again to confirm.

To change your passcode:
1. From the Meta AI mobile app, tap (glasses icon) Devices in the bottom right.
2. Tap (settings gear).
3. Swipe down and tap Security
4. Tap Change passcode.
5. On your glasses, select Confirm.
6. On your glasses, use the touchpad or Meta Neural Band gestures to enter your previous passcode.
7. Enter a new 6 digit passcode
8. Enter the same 6 digit passcode again to confirm.
Note: You must know your current passcode to change it.

Passcode attempt limits
Your glasses will lock after repeated failed attempts to enter the correct passcode. Wait times increase after each failed attempt.

If you forgot your passcode
For security reasons, Meta cannot reset or recover your passcode.
If you forgot your passcode:
- You will need to perform a factory reset on your glasses
- After the reset, re-pair your glasses with the Meta AI mobile app to use them again

You can adjust and enable vision accessibility settings on Meta Ray-Ban Display, like color correction, text size, screen reader, and magnification, all from the Meta AI mobile app.
To adjust and enable vision accessibility settings:

1. From the Meta AI mobile app, tap (glasses icon) in the bottom right.
2. Tap (settings gear).
3. Swipe down and tap Vision below Accessibility.
4. From here, you can:
- Tap Text size and weight to adjust the size of text on your display or to make text bold.
- Tap Color correction to choose a filter to adjust colors on the display.
- Tap Screen reader to enable a screen reader and adjust speaking rate and speaking pitch.
- Tap Magnification to enable magnification and adjust zoom level.

How to use screen reader on Meta Ray-Ban Display
Screen reader reads aloud important text and interactive content on your device’s display. You can control screen reader using Meta Neural Band or the glasses touchpad.
- Meta Neural Band:
○ Swipe with your thumb to move between items.
○ Tap with your index finger to hear an item read aloud.
○ Double tap with your index finger to select or activate an item.
- Glasses touchpad:
○ Swipe with one finger to move between items.
○ Single tap to have the item read aloud.
○ Double tap to select or activate an item.

How to use magnification on Meta Ray-Ban Display
Magnification lets you zoom in and make content on your display appear larger. You can control magnification using Meta Neural Band or the glasses touchpad.
- Meta Neural Band
○ Triple tap with your index finger to turn magnification on or off.
○ When magnification is on, swipe with your thumb or hold your index finger and move your arm to scroll.
- Glasses touchpad
○ Triple tap with one finger to turn magnification on.
○ When magnification is on, swipe in any direction to scroll.

Auto brightness on Meta Ray-Ban Display glasses will adjust the brightness level of your glasses display automatically based on the surrounding lighting conditions. Auto brightness is enabled by default, but you can turn this feature on or off anytime from the Meta AI mobile app.
Auto brightness provides a consistent display viewing experience across environments and optimizes battery life. Display brightness can still be adjusted manually while Auto brightness is on. Learn more about how to adjust display settings.
To turn auto brightness on or off:

1. From the Meta AI mobile app, tap glasses icon in the bottom right.
2. Tap the gear icon: If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping the gear icon.
3. Swipe down and tap the toggle next to Auto brightness to turn this feature on or off.

You can adjust display settings, such as brightness and display tilt, from your Meta Ray-Ban display glasses.
To adjust display settings on your glasses:

1. From the display menu, swipe left.
2. From here, you can:
- Select Brightness to adjust display brightness.
- Select Display tilt to adjust your display for better alignment if it appears to be tilted for you.

In order to use Meta Neural Band, you must first pair the band to your phone using the Meta AI mobile app.

How to pair your band with the Meta AI mobile app:
1. From the Meta AI mobile app, tap the galsses icon in the bottom right.
2. Tap the plus icon in the top right.
3. Swipe down and tap Meta Neural Band.
4. Follow the on-screen instructions to power on your band and put it in pairing mode.
a. Power on your wrist band by pressing and holding the button for 2 seconds until you see the LED flash white and the band vibrates.
b. Put your Meta Neural Band in pairing mode by pressing and holding the button for 3 seconds until the LED rapidly flashes white.
5. In the Meta AI mobile app, tap Light is white. 6. Follow the on-screen instructions to finish pairing.

Note: Meta Neural Band can only pair with one Meta account at a time. You'll need to factory reset your band before someone else can pair the band to their account

How to unpair your band from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the Meta Neural Band before tapping .
3. Tap General.
4. Tap Unpair wristband.
5. Tap Unpair.

Notes:
- Unpairing your band will not change or erase any settings.
- You may also need to "forget" your band from your phone's Bluetooth connected devices menu to complete unpairing.

With live translation on Meta Ray-Ban Display glasses, you can understand speech or listen to audio in French, Italian, Spanish or English. In a conversation, you can see someone’s responses translated on your display or in the Meta AI mobile app. Your responses are translated for another person to read in the Meta AI mobile app or to listen.

- To start live translation from your glasses:
1. From the display menu, swipe left and select Captions.
2. Swipe right and select Speech Translate. If this is your first time using live translations, you’ll need to download the languages you want to translate from the Meta AI mobile app.

- To start live translation from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use for live translation before tapping .
3. Tap Translate.
4. Select the languages you want to translate. The first time you use live translations, you’ll need to download the languages you select.
5. Tap Continue.
6. Tap Start. You’ll hear a chime on your glasses to let you know live translation has begun.

You can also start live translation by saying “Hey Meta, start live translation.” You can change the languages in the Meta AI mobile app.

How to stop live translation
To stop live translation, you can do any one of the following:
- Say “Hey Meta, stop live translation.”
- Tap middle finger on thumb using Meta Neural Band.
- Tap three fingers on your glasses touchpad.
- Tap Stop in the Meta AI mobile app.

With Meta Ray-Ban Display glasses, you can capture media using the capture button on your glasses frame, by gesturing while wearing the Meta Neural Band, by using your glasses touchpad, or by using Meta AI. The capture LED lets others know when you use your glasses to take photos and record videos for your gallery or streaming. The camera on your glasses automatically adjusts to your environment for consistently high-quality photo and video captures.

Media you capture with Meta Ray-Ban display glasses must be imported to the Meta AI mobile app before you can view or share it. Your glasses must be connected to the Meta AI mobile app in order to import media. Media is transferred to your phone's photo app and is automatically removed from your glasses during import. Media is presented in the Meta AI mobile app Gallery by accessing your phone’s photo app with your permission. If you delete media from Gallery, from your photo app, or revoke permission for the Meta AI mobile app to access your phone’s photo app, media will not appear in Gallery.

With Meta Ray-Ban Display glasses, you can capture media using the capture button on your glasses frame, by gesturing while wearing the Meta Neural Band, by using your glasses touchpad, or by using Meta AI. The capture LED lets others know when you use your glasses to take photos and record videos for your gallery or streaming. The camera on your glasses automatically adjusts to your environment for consistently high-quality photo and video captures.
Media you capture with Meta Ray-Ban display glasses must be imported to the Meta AI mobile app before you can view or share it. Your glasses must be connected to the Meta AI mobile app in order to import media. Media is transferred to your phone's photo app and is automatically removed from your glasses during import. Media is presented in the Meta AI mobile app Gallery by accessing your phone’s photo app with your permission. If you delete media from Gallery, from your photo app, or revoke permission for the Meta AI mobile app to access your phone’s photo app, media will not appear in Gallery.

How to capture media while previewing with your glasses’ display
With Meta Ray-Ban Display glasses, you can see what you’re capturing on your glasses’ display while you capture it. You can capture media using your glasses’ touchpad or Meta Neural Band.
To capture media while previewing with your display:
1. From the display menu, swipe right and select Camera. This will turn on your glasses’ camera and show a preview on your display.
2. From here, you can:
a. Select (white dot) to take a photo.
b. Swipe right and select (red dot) to record a video.
c. Pinch middle and index finger and roll your wrist right to zoom in or left to zoom out using Meta Neural Band.

How to use the capture button
- To take a photo press the capture button. The white notification LED will blink and make a sound during the capture, and you will see your capture briefly on your display.
- To record a video press and hold the capture button. Press again to stop recording. The white notification LED will stay on while you're recording, and you will see what you're recording on your display. You can pinch middle and index finger and roll your wrist right to zoom in or left to zoom out using Meta Neural Band while recording.

How to capture media with Meta AI
You can use your voice to take a photo or video with Meta AI.
- Say "Hey Meta, take a photo" to take a photo.
- Say "Hey Meta, take a video" to start recording a video.
- Say "Hey Meta, stop" to stop recording a video.

File format
Your glasses capture media in the following formats:
- Photo: JPEG (Android) / HEIC (iOS)
- Video: MP4 (Android) / HEVC (iOS)

How to change maximum video length
The default maximum video length is 3 minutes. You can change maximum video length from the Meta AI mobile app. To change video length:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Tap Media.
4. Tap Video settings.
5. Tap the video length you want.

With Meta Ray-Ban Display glasses, you can share photos and videos you capture with your glasses from your glasses display or the Meta AI mobile app.
Before sharing media, it must first be imported from your glasses. Importing transfers media you capture from your glasses to your phone’s photo app using the Meta AI mobile app. Auto-import is on by default for Android (13+) and iOS phones.
Media on your glasses and in the Meta AI mobile app is presented in Gallery by accessing your phone’s photo app with your permission. If you delete media from your photo app, or revoke permission for the Meta AI mobile app to access your photo app from your phone’s settings, media will not appear in Gallery.

To manually import media:
1. Ensure you have enabled Bluetooth on your phone and paired your glasses and phone using the Meta AI mobile app.
2. From the Meta AI mobile app, tap the glasses icon in the bottom right.
3. If you have unimported captures on your glasses, an Import button will appear next to Gallery. Tap Import to begin importing media.

To share media from your glasses’ display:
1. From the display menu, swipe right and select Gallery.
2. Swipe through your gallery and select the media you want to share.
3. Select Share.
4. Select Contacts to search your contacts using a voice command, or swipe right to select from popular contacts.
5. Once you select a contact, select Send to send the media, or select Send with a message to dictate a message to send along with the media.

To share media from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap Gallery.
3. Tap the capture you want to share.
4. Tap Share, then select where you want to share the capture to.

Share media using Meta AI
You can also use voice controls to share photos and videos directly to your Messenger, Facebook and Instagram story, WhatsApp, and your phone’s messaging contact list, as long as they're connected to the Meta AI mobile app. You can connect them by going to Communication in Device settings. When you share media using Meta AI you can preview your media before sharing but will not be able to edit.
Say one of the following phrases to share media using Meta AI:
- "Send a picture to [contact name]."
- "Send a picture to [contact name] on Messenger/WhatsApp/my phone."
- “Send my last picture to [contact name].”
- “Send a video to [contact name] on Messenger/WhatsApp/my phone.”
- “Send a video to [contact name].”

With Meta Ray-Ban Display glasses, you can connect Messenger, WhatsApp, Instagram, and your iPhone or Android phone with the Meta AI mobile app to make calls and send messages. Your glasses can also announce when you get messages and read them aloud.

How to set up calling and messaging
To connect Messenger, WhatsApp, Instagram or your phone to the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Tap Communication.
4. Tap Connect next to the provider you want to connect.

How to video call using Meta Neural Band or your glasses touchpad
If you connect Messenger, WhatsApp, or Instagram to the Meta AI mobile app, you can make video calls using Meta Ray-Ban Display glasses. On a call, you will see the person you’re calling on your display, and they can see through your glasses camera.
To make a video call:
1. From the display menu, swipe right and select Messenger, WhatsApp, or IG Direct.
2. Scroll through your messages and select a message from the person you want to video call.
3. Scroll to the bottom of the message and select Call.
4. Swipe right and select Video call.

To send a message:
1. With your glasses on say, “Hey Meta, send a message to [name].” To use a specific provider (example: WhatsApp), say “Hey Meta, message [name] on WhatsApp.”
2. Listen and confirm that you’ve selected the correct person.
3. Say the message you want to send. Your device will read your message back to you to make sure it’s correct.
4. From here, you can say, "Yes," "No," or "Cancel."

To send a voice message through WhatsApp, Messenger or Instagram:
1. With your glasses on say, “Hey Meta, send a voice message to [name]”. To use a specific provider (example: WhatsApp), say “Hey Meta, send a voice message to [name] on WhatsApp.”
2. Listen and confirm that you’ve selected the correct provider and person.
3. Once recording has begun, say the voice message you want to send.
4. The recording will stop once silence is detected for 3 seconds or the 1 minute limit has been reached.
5. Your device will ask to confirm that you’d like to send.
6. From here, you can say, “Yes,” “No,” or “Change.”

To make a call:
1. With your glasses on say, “Hey Meta, call [name].” To use a specific provider (example: WhatsApp), say “Hey Meta, call [name] on WhatsApp.”
2. Listen and confirm that you’ve selected the correct person.
3. After you confirm, the call will start connecting.
4. When you’re done with the call, you double-tap the touch pad on your glasses or you can hang up from your phone.
Note: You can also answer or decline incoming calls by saying "Hey Meta, answer," or "Hey Meta, decline."

How to disconnect calling and messaging To disconnect Messenger, WhatsApp, Instagram or your phone from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping the gear icon .
3. Tap Communication.
4. Tap the provider you want to disconnect, then tap Disconnect.

Notes:
- Wireless carrier charges may apply if you connect your glasses to your iPhone or Android phone.
- When you choose to connect your iPhone or Android phone to your glasses, you’ll be asked for permission to access your phone contacts, so you can make hands-free calls from your phone with your glasses. Phone numbers and contact history will stay on your devices and will not be shared with Meta servers.
- If your phone is a dual SIM device, then your phone’s default SIM will be used to make hands-free calls when connected to the Meta AI mobile app.
- For Instagram contacts that don’t have names associated with their account, you can set a nickname for them within an existing chat in the Instagram app, which you can then use to call and message them on your glasses.

Important information about making emergency calls using Meta Ray-Ban display glasses
- Emergency calls (example: 911 in the US) must be initiated from your mobile device.
- If you have connected your glasses to your iPhone or Android phone, please review your carrier’s emergency calling information to understand any limitations.

We recommend always storing your glasses in the charging case when not in use to protect them from drops and scratches.

To clean your glasses:
1. Use a dampened cloth and mild soap, avoiding all types of solvents or alcohol.
- You can also use alcohol-free lens spray or lens wipes.
- Don't use dirty or abrasive cloths which could alter the features of the lenses.
- Don't hold your glasses under running water.
2. Gently clean the lenses, camera lens, and the nose bridge charging contacts.
3. Dry off the glasses before putting them back inside the charging case or wearing them.

Meta Ray-Ban Display glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Just remove the glasses as soon as you can and wipe them completely dry. Your glasses are not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry your glasses thoroughly and clear the charging areas of residue or other debris.

Performing a factory reset will return your devices to its original factory settings. A factory reset will delete all captures on your glasses and will require you to unpair and then re-pair your glasses with the Meta AI mobile app.

To factory reset your Meta Ray-Ban Display glasses:
1. Close both arms on the glasses.
2. Press the capture button 5 times, then press and hold the capture button.
3. The notification LED will turn orange. Keep holding the capture button.
4. Wait for the notification LED to pulse white and orange, then release the capture button.

How to factory reset your Meta Ray-Ban Display charging case
If you're experiencing issues using your charging case, a factory reset might help.
To factory reset Meta Ray-Ban Display charging case:
1. Open the case.
2. Insert and remove the USB-C cable from the USB-C port on the ridge side of the case 3 times within 11 seconds.
3. The LED next to the USB-C port will blink white to indicate a successful reset

In order to use Meta Ray-Ban display glasses, they must first be paired to your phone using the Meta AI mobile app.

How to pair your glasses with the Meta AI mobile app:
1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Put your glasses back inside the case, making sure to gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app. If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI mobile app, tap the glasses icon in the bottom right.
6. Tap the plus icon in the top right and follow the on-screen instructions.
Note: Meta Ray-Ban display glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account .

How to unpair your glasses from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to unpair before tapping the gear icon .
8. Tap General.
9. Tap Unpair glasses.
10. Tap Unpair.
Notes:
- Unpairing your glasses will not change or erase any settings.
- You may also need to "forget" your Meta Ray-Ban display glasses from your phone's Bluetooth connected devices menu to complete unpairing.

You can use Meta AI to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, and controlling media and volume.
You can activate Meta AI on your glasses by saying "Hey Meta," or by tapping and holding the touchpad on your glasses.

What you can do with Meta AI on your glasses
Here are some examples of what you can do with Meta AI on your glasses:
- Photo capture: "Take a picture.”
- Video capture: "Take a video." / "Stop recording."
- Calling and messaging : "Call [contact name]." / "Call [contact name] on Messenger/WhatsApp/Instagram." / "Send a message to [contact name]." / "Send a message to [contact name] on Messenger/WhatsApp/Instagram."
- Media and volume control: "Pause." / "Next." / "Play." / "Volume up." / "Volume down.”
- Battery status: "How much battery is left?"
- Sharing from glasses: "Send a picture to [contact name]." / "Send a picture to [contact name] on Messenger/WhatsApp/Instagram/my phone." / “Send my last picture to [contact name].”
- Time & date: "What time is it?" / "What's the date?"
- Be informed: "Who sang the song “Hey Brother"? Tell me more about the artist." / "What’s the population of Singapore?" / "When was the Washington Monument built? How tall is it?"
- Be inspired: "What’s a fun summer drink to make with mint that isn’t too sweet?" / "What are some good gift ideas for my kids, ages 6 and 8? They're into arts and crafts."
- Be creative: "Write an old school rap about cats." / "I can't attend a dinner tonight. Can you help me write a polite one line message?"

You can also use your camera with Meta AI to ask questions about the world around you:
- "Hey Meta, describe what I'm seeing."
- "Hey Meta, translate this text into English."
- "Hey Meta, tell me how much water these flowers need."
- “Hey Meta, scan this QR code.”

To get the weather, or for other location-based questions, you must enable location services from your phone settings. Ensure that location access is set to "always allow" for the Meta AI mobile app.

You can use the following gestures on the touchpad on the right temple of your glasses to adjust volume and control audio:

- Swipe forward to turn the volume up.
- Swipe back to turn the volume down.
- Tap once to pause or play audio.
- Double tap to skip forward.
- Triple tap to skip back. When you close your glasses, audio streaming will pause.
When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Adaptive volume
Adaptive volume will automatically adjust the volume on your glasses based on the surrounding environmental noise levels. Volume will increase in response to environmental noise as well as decrease in quieter settings. To turn on adaptive volume:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping the gear icon .
3. Tap Audio.
4. Tap the toggle next to Adaptive volume.

How to find serial numbers in the Meta AI mobile app
You can find the serial numbers for your Meta Ray-Ban Display glasses and charging case in the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to find the serial number for before tapping the gear icon .
3. Tap General.
4. Tap About.
- Your glasses serial number is listed below Serial number.
- Your case serial number is listed below Case serial number.

How to find the serial number on your glasses
Your glasses serial number is printed on the inside of the left arm on your glasses, and is also printed on the end of the left arm. Fold the left arm closed to see the serial number underneath the hinge.

How to find the serial number on your charging case
Your charging case serial number is located on the left side of the case underneath the left side flap. Open your case, remove your glasses, and press down the left side flap to reveal the serial number.

How to find the serial number on your Meta Neural Band
The serial number on your Meta Neural Band can be found underneath the clasp when you open it, on the bottom of the metal tab.

This article describes the control you have over Additional Data which is device information collected from your glasses and subject to the Supplemental Meta Platforms Technologies Privacy Policy. Information collected from the Meta View companion app is subject to the Meta Privacy Policy.
Meta uses Essential Data from your glasses automatically in certain ways, including to make sure your glasses work properly and to maintain safety, security, and integrity. You can also choose to allow Meta to use Additional Data from your glasses to improve Meta Products, including to develop new Meta Products and features, and to improve and personalize your experience using your glasses. You can find more details about the choices you have for the data from your glasses below.
Essential Data is information needed to ensure the glasses are working as expected, meeting user expectations, and providing the service as outlined in the Terms of Service. This includes using the data from your glasses to ensure that the glasses are operating properly, your security and privacy are not compromised, and to diagnose and fix any problems that you might have with your glasses. Examples of the types of data that are automatically used for these purposes include:
Data required to operate the glasses, such as:
● Status of Bluetooth connectivity.
● Battery status and condition.
● Status of Wi-Fi connectivity.
● Data to ensure your glasses function consistently with your settings.
● Data about when and how often you use the glasses, to help us assess reliability and to help scan for potential bugs or failures.
● Operating system version number to ensure the glasses are up to date.
● Any errors or crashes that occur to ensure that we fix them for normal functioning of the glasses.
● Other data required to ensure the glasses function properly.
● Data used to understand or reduce risk of physical safety, like information about the temperature of the glasses when they are being used.
● Data used to understand and improve the information and operational security of the glasses, like data associated with potential software viruses and security intrusions.
● Data used to respond proactively or reactively to any potential abuse or policy violations.

Additional Data is information about how you use your glasses, which we primarily use to develop and improve new Meta Products including features. We will also use Additional Data to evaluate other devices and features we are developing, which enables us to decide what to build in order to offer products and features people value. When you make the choice about whether to share Additional Data from the glasses with Meta, the choice applies to all glasses that you pair with the App. Your choice to share Additional Data from your glasses does not include the photos and videos captured by your glasses. Examples of Additional Data that are used in these ways include:
- Data used to improve your experience:
● How often and how you use your glasses to help us understand which uses are popular with users.
- Data to help improve the performance of the glasses:
● Data about how well the glasses are working to help us improve them.
● Analytics regarding glasses performance and usage to help us improve and develop new devices and features.
● Information you share when submitting a bug report to understand the cause of the problem and to resolve the issue.

You can choose to share Additional Data from your glasses and permit it for the above uses during your initial setup of your glasses and you can change your choice at any time in settings. To view and manage your privacy settings:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping the gear icon .
3. Swipe down and tap Glasses privacy.

Returns are rare for Meta Ray-Ban display glasses, but if you think your glasses are defective and the return timeframe has expired you can open a warranty claim for a repair or replacement.
To open a claim you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.

Hearing is one of the most important senses which allows us to perceive our surroundings, communicate, create connections, learn, and enjoy meaningful activities. Hearing loss is a prevalent condition that impacts millions of individuals worldwide. The World Health Organization (WHO) reports that over 1.5 billion people – or 1 in 5 of the global population – experience it in some form. This condition is characterized by a diminished ability to hear clearly, resulting in challenges in understanding speech and engaging in conversations.

The instances of hearing loss rises significantly with age, affecting 25% of individuals over the age of 60 and 50% for those over 75.

Ultimately, untreated hearing loss affects quality of life, often leading to isolation. It has been associated with serious conditions such as depression, anxiety, dementia, and reduced mobility.

Hearing loss can result from various factors. What are the common causes?

• Aging – The natural aging process can lead to a gradual decline in hearing sensitivity. It typically begins around age 50 and affects high frequency sounds. It manifests in difficulties understanding speech in noisy environments.
• Noise exposure – Prolonged exposure to loud noises, such as loud music or machinery, can damage the structures of the ear, resulting in hearing loss.
• Medical conditions – Some medical conditions like ear infections or ear-specific diseases can contribute to hearing loss.
• Genetics – Genetic factors can also play a significant role in hearing loss, usually for severe or profound hearing loss.

Usually, the first signs of hearing loss are difficulties understanding speech in challenging situations, such as speaking with multiple people or in environments with a lot of background noise, like crowded restaurants. Other symptoms may be perceiving speech as mumbled or too fast, needing to ask for repetitions, and complaints from family members. People close to you will often notice your hearing loss before you do. Hearing loss may also cause listening effort – the feeling that you have to strain to understand speech and that conversations cause fatigue. Consult a health provider when you notice one or more of these symptoms. They may recommend an ENT exam to check the physical condition of the ears and get a referral for a professional diagnostic hearing test, performed by an Audiologist.

A hearing test, or audiometry, measures the softest sounds a person can hear in different tones and in speech sounds. During this test you may hear very soft pure tone sounds, ranging from low frequencies (bass) to high frequencies (treble). You may be asked to signal when you hear them. You should initially hear the sounds via air-conduction headphones to determine the threshold of hearing. Then, if hearing loss is detected, the sounds could be delivered via a bone-conduction transducer to locate the site of the damage in the auditory system. The hearing test may also incorporate speech reception tests, which indicate the softest speech sounds you can hear, and word recognition (or discrimination) tests. Here, speech may be presented at a comfortable level, and the Audiologist could measure how many sounds you can hear clearly. The outcome of the test may be an Audiogram, a visual depiction of your hearing capability. The graph specifies the hearing threshold for different frequencies for the right and left ear. An audiologist can interpret these results and determine the existence, degree, type, and shape of your hearing loss.

Many people tend to underestimate their hearing condition because they notice they can still hear some sounds, leading them to believe that their hearing is not completely lost. However, varying levels of hearing loss present differently, and medical hearing tests performed by audiologists play a crucial role in accurately determining the degree of impairment. In practical terms, hearing loss ranges in severity from mild to profound. You should always consult with a hearing health professional to get advice on your hearing condition and explore available treatment options.

People with mild hearing loss usually do not have difficulties understanding speech in optimal conditions, for example facing a single speaker in a quiet room, though they may struggle in sub-optimal conditions. Typical challenges for people with mild hearing loss are difficulties understanding speech in group settings or when background noise is present, such as restaurants or crowded train stations. The over-the-counter hearing aid solution provided by Nuance Audio Glasses is specifically designed to overcome these challenges. It can help focus on the person you want to hear and enhances their voice over the background noise.

People with moderate hearing loss may face difficulties even in optimal conditions and may feel that speech sounds too soft or muffled. They may ask for repetitions when talking to people and exert more effort in communication. They usually experience difficulties when they cannot see the speaker, for example when listening to the TV or radio. Nuance Audio Glasses provides amplification that may help with these issues.

If you have trouble hearing conversations in quiet settings—or have trouble hearing loud sounds, such as cars or trucks, noisy appliances, or loud music—consult a hearing health professional. These are signs that you may have a more severe hearing loss. People with severe or profound hearing loss face significant challenges transforming sounds into meaningful speech without the help of very strong hearing aids or cochlear implants.

There are three types of hearing loss, depending on the location of the damage. These types differ in their causes and treatment options.

If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (ENT):

• Your ear has a birth defect or an unusual shape.
• Your ear was injured or deformed in an accident.
• You saw blood, pus, or fluid coming out of your ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a buildup of earwax, or you think something could be in your ear.
• You get dizzy or you have a feeling of spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past 6 months.
• Your hearing changes: it gets worse then gets better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.

Nuance Audio Glasses are meant to provide amplification and ease of conversation for adults 18 years and older with perceived mild to moderate hearing loss, helping them hear speech more clearly in challenging situations. Let’s dive into some of the unique features of Nuance Audio Glasses.

• An invisible hearing solution.
• Only 30% of American adults aged 70+ who are affected by hearing loss and could benefit from hearing aids, actually use them. In adults aged 20-69 (Approximately 16% of those suffering from hearing loss) the numbers are even lower.
• One of the main reasons for that is stigma – people sometimes think that using hearing aids makes them look less capable, or older, than they are. This is a real barrier to improved quality of life. Nuance Audio Glasses offers the benefits of a hearing aid with a discreet design. Our hearing technology is not visible to the naked eye. What you see is a stylish pair of eyeglasses–the fast-acting sound system is built into the temples and completely unnoticeable.
• A real improvement in understanding speech in noisy environments. A very common complaint of hearing aid users is that they have difficulty understanding speech in noisy surroundings, even while wearing their hearing aids. Our discreet solution is easy to use and allows you to amplify your preferred sound source when facing it, enhancing it over the background noise, when using the Frontal mode which uses beamforming directional microphones. One of the most effective ways to improve speech understanding in noisy environments is to separate the speaker you want to listen to and the rest of the environment. Hearing aids are limited in their ability to do so. Our Nuance Audio Glasses feature an array of multiple microphones embedded in the temples, as well as advanced directional algorithms that are able to capture the sounds you want to hear. Our technology offers you the best solution in noisy situations with up to a 44% improvement in speech understanding in background noise.
• Nuance Audio Glasses are not limited to assisting those with hearing loss. Their effective support extends to various scenarios, including noisy restaurant dinners or business meetings. Nuance Audio Glasses serves as a booster, enhancing everyone's experience in such situations.
• An effortless journey. A known barrier to hearing aid adaptation is the effort involved in purchasing, fitting, and adjusting to hearing aids. Nuance Audio Glasses offers an innovative approach to hearing rehabilitation. This discreet and stylish Italian-designed smart eyewear ensures a uniquely smooth experience. Prioritizing user convenience, Nuance Audio Glasses are readily available at your local eyewear store, making them easy to access, use, adjust, and manage. An intuitive Nuance Audio App, mobile application, will assist you with choosing the best sound for you, supporting independent user changes anytime, anywhere, eliminating visits to the healthcare clinic as you gain complete control over the device’s sound configuration.
• Improved quality of life. Consistent use of hearing aids has a positive impact on the quality of life by enhancing social participation, engagement, and relief from the cognitive effort associated with hearing difficulties. Nuance Audio Glasses eliminates common barriers such as stigma, cost, effort, and functionality, making it an increasingly appealing choice. Specifically designed for individuals with perceived mild to moderate hearing loss, Nuance Audio Glasses offers a hassle-free experience comparable to wearing regular glasses. This wear-and-go solution includes personalized prescription lenses and delivers amplified, clear, and natural sound. The comfort and ease of use encourage users to wear Nuance Audio Glasses throughout the day, providing consistent auditory stimulation for the long-term maintenance of proper hearing function.

Nuance Audio Glasses are not a mere "sound amplifier", but a proper medical device. They are eyewear frames embedded with groundbreaking technology which seamlessly integrate an air conduction hearing aid (over-the-counter "OTC", in the United States) intended to amplify sound for adult users (18yrs and older) with a perceived mild to moderate hearing impairment. Nuance Audio Glasses may, if necessary, be used in association with prescription lenses for those adults who also require correction of visual defects. Nuance Audio Glasses can be worn all day and can be easily configured via the App to adapt to any situation, from business meetings to family time.

• Discreet open-ear technology
• Comfortable and stylish design
• Ease of use and the appearance of traditional eyeglasses
• Vision and hearing benefits in one seamless solution (optional)

In the United States, Nuance Audio Glasses utilize Nuance Audio Hearing Aid Software to deliver hearing amplification for adults (18 years and older) with perceived mild to moderate hearing loss without the need to see a hearing care professional and was cleared by the FDA on January 31, 2025. Over the Counter (OTC) hearing aids are medical devices regulated by the U.S. Food and Drug Administration (FDA). The FDA created guidelines and quality standards for OTC hearing aids and regulates all hearing aids to ensure safety and effectiveness for consumers. This means a prescription from a licensed professional isn't required and you must be 18+ years to purchase. OTC hearing aids are intended for those who have perceived mild to moderate hearing loss. A hearing test is not required to purchase OTC hearing aids.

Nuance Audio Glasses is a perfect solution for people with mild to moderate hearing loss, or those who find it challenging to understand speech in noisy situations.

• Seek more social engagement and are motivated to find solutions that enhance your ability to connect with family and friends
• Want a solution that improves your quality of life, sensory experience, and overall wellbeing
• Value style and appearance, preferring products that align with your personal taste and make you feel confident

Nuance Audio Glasses addresses mild to moderate hearing loss guaranteeing invisibility, simplicity, and comfort with the best value for money.

Wearing Nuance Audio Glasses addresses the audibility challenge by providing amplification and enhancing the clarity of the speaker you are facing. These glasses feature an innovative microphone array and groundbreaking directional amplification technology, creating a focused beam in the direction you are looking. The sound in this targeted area is amplified, while the surrounding areas remain unaffected. This results in maximum amplification for the person directly in front of you, effectively addressing the challenge of understanding speech in noisy environments for those with mild to moderate hearing loss. Our advanced directional amplification technology, coupled with open ears and natural sound, allows you to effortlessly catch up on sounds that may be missed, especially in noisy surroundings. Nuance Audio Glasses not only offers comfort and convenience but also ensures high-performance sound quality.

Nuance Audio Glasses can be used as a hearing aid for people with mild to moderate hearing loss. Currently, it is not made to be used in conjunction with hearing aids.

The Nuance Audio Hearing Aid Software is compatible with the Nuance Audio Glasses, and delivers the same amplification to each ear. Once you have chosen a preset based on your listening preference (A, B, C or D), you may also adjust the volume setting to meet your hearing needs.

NOTE: IT IS RECOMMENDED THAT YOU SEE A DOCTOR, PREFERABLY AN EAR-NOSE-THROAT DOCTOR IF YOU HAVE PERCEIVED WORSE HEARING IN ONE EAR BEFORE USING AN OTC HEARING AID.

Nuance Audio Glasses are not intended to help out in case of Tinnitus. However, studies show that the use of hearing aids may assist in reduced perceptual burden of Tinnitus, due to the acoustic masking. In that case, you may feel your Tinnitus less when using the glasses, as you will get more amplification of the external sounds around you.

Yes. Nuance Audio Glasses provides significant benefits for people without hearing loss. People with normal hearing may seek more speaker clarity in challenging situations and noisy environments. While some people may not struggle to understand speech, they might still seek some relief from the listening effort that is usually required when holding a conversation in a noisy environment, or with multiple speakers. This is where Nuance Audio Glasses steps in. Nuance Audio Glasses are beneficial as they amplify sounds coming from the direction the listener is facing, thus improving how loud the target speaker can be heard as compared to the surroundings.

There are several differences between Nuance Audio Glasses and traditional hearing aids:

• Style: Nuance Audio Glasses relies on EssilorLuxottica R&D skills, craftsmanship capabilities, and design expertise. As a result, Nuance Audio Glasses seamlessly integrates its technology within a stylish frame.
• Comfort: People who use other OTC or traditional hearing aids tend to complain about discomfort in the ear canal. Nuance Audio Glasses offers vision and hearing benefits in one seamless product. The open-ear solution eliminates the discomfort commonly associated with inside-the-ear traditional aids.
• Directionality: This allows the listener to focus on the speaker they are facing when used in "Frontal" audio mode. For those times when you prefer to experience your surroundings without emphasizing the front, Nuance Audio Glasses also offers the “All-around” audio mode, which amplifies without utilizing the directional algorithm.
• Simplicity: No fitting/configuration is required. You can adjust your Nuance Audio Glasses settings from your Nuance Audio App very easily. Nuance Audio Glasses has been designed to be simple to use and does not require customers to be tech-savvy. You can easily configure Nuance Audio Glasses via the companion Nuance Audio App, choosing the (i) preset program (four options available) that best suits your profile, as well as further personalizing the hearing support by playing with (ii) "volume", (iii) "background noise", and (iv) "audio mode" settings. All these 4 settings are available on the Nuance Audio App home page.
• Accessibility: Unlike traditional hearing aids, Nuance Audio Glasses is an Over-the-Counter product that can be bought directly in-store. Hearing tests and hearing status certification are not required.

Yes! Nuance Audio Glasses are around one quarter of the cost of an average traditional non-OTC hearing aid. They can also turn into a 2-in-1 solution as Nuance Audio Glasses are able to carry prescription lenses (at an additional cost). Hence, your total costs may be less than purchasing equivalent prescription glasses and non-OTC hearing aids separately.

Source: Loud and Clear: Why Americans Want Effective and Affordable Over-the-Counter Hearing Aids. Prepared by the Offices of Sen. Elizabeth Warren and Sen. Chuck Grassley June 2022.

No, the glasses do not use bone conduction, but air conduction. They use directional speakers embedded in the frame, near your ears.

The people around you (at a casual distance) should not hear or be disturbed by the amplified sounds.

You cannot take phone calls through the speakers on your glasses. However, you can continue to make calls as normal (holding the phone close to your ear, using speakerphone mode, or wearing wireless headphones).

When watching TV, the effectiveness of the product depends on acoustic variables like the direction of the speakers, the location of the TV (near/far from the wall), and other factors. We recommend you watch TV with the audio on (try both "frontal" and "all-around" audio modes) and see if that helps.

While this may vary depending on your surroundings (such as the absence of barriers and background noise), Nuance Audio Glasses's amplification of nearby sounds is estimated to have a range of 9 feet / 3 meters.

Before using your Nuance Audio Glasses, we recommend reviewing the User Manual included in the package. You can also access and download the manual here.

As a summary:

• Download the "Nuance Audio" App: Scan the QR code located inside the packaging lid and in the Glasses user guide, or search for the App on Google Play or the Apple App Store. Then, install the app on your mobile device. Additional details about how to perform these activities (downloading/installing the app) are included in the Troubleshooting guide. Please bear in mind that the "Nuance Audio" App will be available:
  • For iOS smartphones starting from iOS 16+, release version 0.3.7 and later releases.
  • For Android smartphones starting from Android 12 with SDK 24, release version 0.4.1 and later releases.
• Open the App and create an account or log in to your existing Nuance account.
• Pair your glasses: Follow the on-screen instructions to connect your Nuance Audio Glasses to your mobile device via Bluetooth.
• Complete the tutorial: Familiarize yourself with the eyewear's controls and key app functions by following the in-app tutorial. Additional information about the app key functions can be consulted accessing Nuance Audio Glasses "Learning Center".
• Calibrate your Glasses: In a silent room, calibrate your glasses by following the guided steps to adapt to your head shape and begin to recognize your voice.

You're now ready to enjoy your Nuance Audio Glasses! Personalize your experience further using the app’s audio settings. To get familiar to Nuance Glasses Audio settings, please consult the Nuance "Learning Center".

After completing the necessary preliminary steps, we suggest following these recommendations to optimize your hearing support:

• 1. Calibrate your Glasses: If you haven't done so yet, calibrate your hearing Glasses to tailor them to your voice and head's shape in a silent room.
• 2. Customize Your Settings in the App:
  • Presets: Choose between four presets (A, B, C, or D) that adapt to your hearing needs.
  • Volume Levels: Adjust the volume levels to suit your preferences.
  • Background Noise: Decide how much background noise you want to hear—low, medium, or high.
  • Audio Mode: Choose between Frontal Mode and All-around Mode.

It may take a short time to get accustomed to the new amplification, but typically no longer than a few days. These sensations are normal and should diminish as you adapt to improved audibility.

If the sound feels unnatural initially, remember that this is a normal part of the adjustment process, and you will become accustomed to it with regular use.

• To turn them on, open the temples of your glasses, then press and hold the multifunction button on the right temple for about 2 seconds. An audio prompt will confirm the Glasses are turned on.
• To turn them off, keep the temples open, then press and hold the multifunction button for about 1 second. An audio prompt will confirm the Glasses are turned off. Also, the glasses automatically turn off when you close the temples.

The Nuance Audio Glasses features a Multifunction Button located on the right temple. This button allows you to perform these various actions:

• Turn Audio On: Press and hold the button for about 2 seconds.
• Turn Audio Off: Press and hold the button for about 1 second.
• Cycle Between Volume Levels: Short press the button to adjust the volume levels; an audio prompt will confirm the change.
• Enter Pairing Mode: Press and hold the button until the blue LED blinks.
• Force Restart: For instructions, please refer to "How to Force Restart my Glasses" within the Troubleshooting guide.
• Factory Reset: For instructions, please refer to "How to Factory Reset my Glasses" within the Troubleshooting guide.

Additionally, you can switch between audio modes (Frontal and All-around) by double tapping on the tap area located on the frame.

The weight of your Nuance Audio Glasses is similar to a pair of average, everyday eyeglasses, for familiar adaptation in wearing.

Once Nuance Audio Glasses are available for purchase, you will be able to choose between three different styles:

• Panthos 48
• Square 54
• Square 56

All three frame styles are available in two colors: Shiny Black and Shiny Burgundy.

By default, Nuance Audio Glasses are equipped with plano Transitions® lenses (GenS), featuring a gray tint on the shiny black frame and an emerald tint on the shiny burgundy frame. However, prescription optical lenses can be fitted to Nuance Audio Glasses frames as an optional upgrade, tailored to your prescription and preferences. For further details and assistance, please consult an authorized Nuance optical dealer. Please note that sun lenses are not available for Nuance Audio Glasses.

You do not need to purchase a new frame if you need to replace the lenses. Simply visit a trusted authorized Nuance optical dealer to order new lenses, which can be seamlessly installed on your existing Nuance Audio Glasses.

To charge your Nuance Audio Glasses, follow these steps:

1. Step 1: Connect the Charging Pad: Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied charging pad and USB-C cable.
2. Step 2: Place your Nuance Audio Glasses on the Charging Pad: Fold the glasses and place them upside down on the charging pad. The magnets inside the charging pad will help position the glasses correctly.

Charging Status Indicators:

• Orange LED: Charging is in progress.
• Green LED: Glasses are fully charged (at least 96%).

Battery Level Indications: When picking up the glasses, both the charging pad LED and the frame LED will indicate the battery level for a few seconds:

• Red LED: Battery level is 0-20%.
• Green LED: Battery level is higher than 20%.

A full charge takes about 3 hours.

The battery contained in the Nuance Audio Glasses is expected to perform as follows, provided the Nuance Audio Glasses are always used under Normal Use Conditions (see below):

• At original capacity, and once fully charged, the battery is expected to provide at least 8 hours of continuous use under average conditions (being where there is moderate surrounding noise and the standard amplification settings are being used).
• Following 500 full charging cycles (corresponding to approximately 16 months of use), the battery is expected to perform at or above 85% of its original capacity.
• Following 1,000 full charging cycles (corresponding to approximately 32 months of use), the battery is expected to perform at or above 80% of its original capacity.

Normal Use Conditions: means:

• Operating the product in line with the user manual, which includes operating the product within the recommended temperature range.
• Not exposing the product to extreme heat, cold or humidity.
• Using the product only for its intended use.
• Using only the provided or certified charging accessories.
• Ensuring the battery is charged and discharged in accordance with the guidelines provided.
• Always making sure that Nuance Audio Glasses is using the latest firmware version.
• Charging the battery at room temperature instead of a lower or higher temperature.
• Charging the battery only when necessary.
• Making sure to charge the battery fully before unplugging it.

You can check the battery level of your Nuance Audio Glasses in the following ways:

1. Via the "Nuance Audio" App: The exact charge level is displayed in the top left corner of the app's home page.
2. LED Indicators: When powering on or turning off your glasses, the LED color indicates the charge level:
   • Red LED: Battery level is between 0% and 20%.
   • Green LED: Battery level is above 20%.
3. Audio Prompt: When powering on the glasses, an audio prompt announces the charge level in 5% increments.

Contact our Support Center and they can inform you on your battery health if you have consented to sharing your data with Nuance Audio Glasses.

Here are some tips to help you maximize the battery life of your Nuance Audio Glasses:

• Always make sure your glasses are using the latest firmware version.
• Turn off hearing assistance if not needed.
• Charge the battery at around room temperature instead of lower or higher temperatures.
• Charge your battery only when necessary.
• Make sure to charge the battery fully before unplugging your glasses.

No, the battery is not replaceable. However, following 500 full charging cycles (corresponding to approximately 16 months of use), the battery is expected to perform at or above 85% of its original capacity. Following 1,000 full charging cycles (corresponding to approximately 32 months of use), the battery is expected to perform at or above 80% of its original capacity.

If you want to know more about how to optimize the battery life, please consult the FAQ "What can I do to extend battery life?".

Besides your Nuance Audio Glasses, the standard package includes a Nuance Audio Glasses case, cloth, a charging pad and cable. The remote control is not included but can be purchased separately.

Yes, Nuance Audio Glasses accessories, so the Charging Pad and the Remote Control, are also covered by a one-year warranty.

The charging pad and remote control can be purchased separately.

The Nuance Audio Glasses Charging Pad is an accessory designed to wirelessly charge your glasses.

To use the charging pad, first connect the USB-C Cable. Plug one end of the USB-C cable (included in the packaging) into the USB-C socket of the Charging Pad. Then connect the other end to a wall plug or adapter (minimum 5v).

Fold your glasses and place them upside down on the Charging Pad as shown in this image. The magnets inside the pad help position the Glasses correctly for optimal charging.

Charging Pad LED Indications:

• Orange LED: Charging is in progress.
• Green LED: Glasses are fully charged (at least 96%).

Battery Level Indications:

• Red LED: Battery level is between 0% and 20%.
• Green LED: Battery level is above 20%.

With the Remote Control, you can:

• Switch between "frontal" (focus amplification on sounds coming from the front) and "all-around" (amplify sounds or speech from all directions) Audio Mode.
• Change the volume level.

Please recall that the usage of the Remote Control doesn’t exclude the use of the App. Indeed, you may use the Remote Control for basic features changes (i.e. volume), while relying on the App for all advanced features.

To pair the Remote Control to your Glasses, follow these steps:

1. If it is your first pairing, remember to pull out the tab before proceeding.
2. When the Glasses are off, press & hold the button on the glasses until the blue LED blinks to enter pairing mode. The Glasses will remain in pairing mode for 3 minutes.
3. Press and hold the side button on the Remote Control until the blue LED blinks to enter pairing mode. The Remote will remain in pairing mode for 3 minutes.
4. Hold the Remote Control next to your glasses.
5. A blue LED on both devices and a "Success" audio chime played on the glasses will indicate that pairing is completed successfully.

Yes. The remote control can be paired with up to two pairs of Nuance Audio Glasses and will control the one that is worn.

By design, Nuance Audio Glasses is IPX4 compliant, including microphone areas. This rating offers protection against splashes of water, making them suitable for workouts or light rain. While they may not be suitable for submersion, they are protected from minor splashes.

By design, the Nuance Audio Glasses frame is resistant to common chemicals like hand sanitizer, cleaners, hand soap, hair gel, and sunscreen.

Daily cleaning:

Use a dampened cloth and neutral soap avoiding all types of sprays, solvents, chemicals, or cleaning solutions containing alcohol or ammonia. Don’t spray directly on the lenses or use dirty or abrasive cloths such as paper towels, tissues or your T-shirt, which may alter the lenses' features. Don't hold your glasses under running water or use any other cleaning tool (such as a hearing aid brush, toothpick, or air pressure) to clean the glasses, including the microphones and the speakers. Store the cleaning cloth away from dirt and dust.

Dry off your glasses before putting them back inside the case, wearing them, or placing them on the Charging Pad for wireless charging.

Deep cleaning:

In case of contact with salt water, pool water or other chemicals such as cosmetics, hairspray, sunscreen and insect repellents, we recommend immediately wiping your Glasses with a damp non-abrasive cloth.

To clean the lenses, use a lens spray, available in stores. Make sure to spray on a cloth and not directly on the lenses.

Gently clean with a damp non-abrasive cloth any dirt or dust from the outer portions of the glasses, including the 6 microphones and 4 speakers.

Protect:

We recommend always storing your glasses in their case when not in use, to protect them from drops and scratches.

Do not place your glasses face down on a surface as this could damage the lenses.

Keep them in a dry place at a temperature ranging from 14°F to 95° (for example: do not leave them on the car dashboard).

Keep the lenses away from extreme temperatures and intense heat sources such as hot air, water vapor or ovens.

Avoid dropping the glasses or putting them close to magnets: placing the frames very close to an external magnet could false trigger the hall effect sensor and turn the product off.

The "Nuance Audio" App, downloadable for free from IOS Apple App Store and Google Play Store, is intended to specifically enable the air-conduction hearing aid by activating, personalizing, and controlling the settings within the hearing aid. The App is to be used only in conjunction with the Nuance Audio Glasses and is intended only for use by individuals 18 years old and older.

Yes, but the Nuance Audio App is mandatory for personalized calibration and firmware updates. It'll help you access the advanced functionalities of your glasses.

You would lose the following settings and functionalities if you used Nuance Audio Glasses without its companion Nuance Audio App:

• Personalized calibration
• Own voice recognition
• Background noise controls
• Synced remote control support
• Presets to adjust according to environments
• Noise tracking
• All advanced features

No. The Nuance Audio App is designed with a user-friendly and accessible interface that requires no technical expertise. Basic tasks, such as adjusting volumes or selecting predefined modes are designed to be straightforward.

While your Nuance Audio Glasses can be used as a standalone device, for the best experience and access to all features, it is recommended to have your mobile device with you.

You can download the Nuance Audio App from your mobile device's App store in two ways:

• Using the QR Code:
  • Locate the QR Code: You can find it inside the packaging lid of your glasses or in the activation section of the Glasses user guide.
  • Scan the QR Code: Use your device’s camera or a QR code scanning App to scan the code, which will direct you to the App store.
• Searching Manually:
  • For iOS devices, open the Apple App Store.
  • For Android devices, open the Google Play Store.
  • Type "Nuance Audio Glasses" into the search bar and press Enter.
  • Look for the official Nuance Audio App, typically labeled "Nuance Audio Glasses".

Download the App: Tap on the App icon to view more details. Click the "Install" button (for Android) or "Get" button (for iOS). You may be prompted to enter your store account password or use biometric authentication to confirm the installation (as established in you mobile device's settings).

Open the App: Once the installation is complete, tap the "Open" button. Follow the App setup instructions to pair the Nuance Audio Glasses and enjoy all its features.

The Nuance Audio App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later. For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later.

Yes, the Nuance Audio App will notify you on how and when to update. It will also help you update the firmware securely.

To keep your Nuance Audio Glasses functioning optimally, it's important to regularly update its firmware. Here’s how:

Check Requirements

• Battery Level: Ensure that the battery level of your glasses is above 30%. Firmware updates cannot be performed if the battery is below this level.
• Internet Connection: Make sure your mobile device is connected to a stable Wi-Fi or mobile data network.

Access the App:

• Open the Nuance Audio App on your mobile device.
• Click on the icon located at the bottom right of the home page.
• Navigate to the "Settings" menu.
• In the Settings menu, select the "My Glasses" section.

Check for Firmware Updates:

• In the "My Glasses" section, you’ll find an interface that displays the current firmware status and any available updates.
• The App will notify you on the homepage if a new firmware release is available.

Perform the Firmware Update:

• If an update is available, follow the prompts within the App to securely perform the firmware update.

If you encounter any difficulties during the update process, you can contact Nuance Support Center for assistance in performing the firmware update.

No, you won't have to recalibrate your glasses and all your preferred audio settings will still be saved.

Yes. The Nuance Audio App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years.

If you're pairing to the App for the first time:

• Download the Nuance Audio App; for details, please check the FAQ "How can I download the Nuance Audio App?"
• After downloading and opening the Nuance Audio App, log in to your Nuance account and follow the on-screen instructions.

If you have to re-pair the glasses:

• Open the Nuance Audio App.
• Click on the icon on the bottom right of the home page.
• Select the black rectangle at the top of the screen.
• Click "Add new device".
• Follow the on-screen instructions.

Yes, you can manage up to four different pairs of Nuance Audio Glasses within the same mobile App. However, please note the following:

• Active Pair: The App will only control one pair of Nuance Audio Glasses at a time, designated as the “active” pair.
• Settings Management: The configurations from one paired set of Glasses will not automatically transfer to others. Therefore, when switching between pairs, you may need to check and adjust the settings manually.
• Adding New Glasses: To add a new pair:
  • Launch the Nuance Audio App on your mobile device.
  • Click on the icon located at the bottom right of the home page.
  • Navigate to the "Settings" menu.
  • In the Settings menu, select "Add new Glasses".

No problem. You can follow the same procedure outlined in the initial setup after installing the Nuance Audio App on your new smartphone.

To add a new pair of Nuance Audio Glasses to your mobile App, follow these steps:

• Open the App: Launch the Nuance Audio App on your mobile device.
• Access Settings: Click on the icon located at the bottom right of the home page ("Menu"). Navigate to the "Settings" menu.
• Select Your Current Glasses: In the Settings menu, tap on the name of your paired glasses. This will take you to a dedicated interface for managing your glasses.
• Add New Glasses: Look for the option to “Add New Glasses”. Select this option to begin the pairing process for the new glasses.
• Follow Pairing Instructions: Follow the on-screen instructions to complete the pairing process for your new Nuance Audio Glasses.

To disconnect a pair of Nuance Audio Glasses from the mobile App and the associated user account, follow these steps:

• Open the App: Launch the Nuance Audio App on your mobile device.
• Access Settings: Click on the icon located at the bottom right of the home page "(Menu") and navigate to the "Settings".
• Navigate to My Glasses: In the Settings menu, select "My Glasses".
• Forget the Glasses: At the bottom of the "My Glasses" page, find and tap the “Forget these glasses” option. This will disconnect the glasses from your App. Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again.
• Remove Bluetooth Association: Lastly, go to your smartphone’s Bluetooth settings and erase the association with the Nuance Audio Glasses to complete the disconnection process.

By following these steps, the Nuance Audio Glasses will be removed from both your App and your mobile device's Bluetooth settings.

To view your Nuance Audio Glasses product attributes:

• Open the Nuance Audio App: Launch the Nuance Audio App on your mobile device.
• Click on the icon: Located at the bottom right of the home page ("Menu").
• Navigate to the "Settings" menu: In the Settings menu, select "My Glasses" to access detailed information, including the Serial Number, model, firmware version, and other relevant attributes of your Nuance Audio Glasses device.

The first time the Nuance Audio App is launched, you'll be able to sign up and create your account through a guided process. Simply enter your email and verify it to register.

We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the "Nuance Audio" App, enjoying more personalized support over time.

No, we currently don't support registration through Google or Apple IDs.

No, you only have to register once, either via the website or the Nuance Audio App. Once registered, you will just have to log in to access your account, regardless of your access point.

Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone.

This isn't possible. Unfortunately, a new registration is needed with a new email address.

Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.

All profile information can be updated anytime from the “My Account” section of the Nuance Audio App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration.

By default, the App uses your smartphone's selected language. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page ("Menu").

The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.

No. All configurations can be perfectly managed within the Nuance Audio App by the user.

We expect you to play with different settings to find the setup that best fits your hearing needs. We recommend the following steps, after having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store.

• If not yet done, calibrate your glasses in a silent room
• Then, in the App's home page:
  • Toggle between the "Presets" (A, B, C or D), to find the one that works best for you and your hearing needs. (NOTE: Default setting is Preset A and Volume level 3)
  • Try different "Volume" levels, to find the one that better suits your needs
  • Determine how much "Background noise" you want to hear: lowered, standard or heightened
  • Choose between "Audio modes" - either "Frontal", to focus the amplification on sounds coming from the front, or "All-around", to amplify sounds or speeches coming from all around you.

Please note that you may have to adapt these configurations, in your day-by-day usage, depending on the specific scenario you are dealing with. Watching the television at home alone and talking to friends in a crowded restaurant, as a matter of example, are scenarios that would likely require different settings.

Presets are preconfigured amplification settings designed to enhance your listening experience with your Nuance Audio Glasses. Each preset addresses different amplification needs by adjusting various frequencies:

• Preset A – Best for flat mild hearing loss – Ideal for individuals who require slight amplification across all frequencies. This setting helps those who experience mild difficulty understanding speech and could benefit from a subtle boost in clarity.
• Preset B – Designed for sloping mild hearing loss. This setting is suitable for individuals who hear lower (bass) frequencies well but require a slight boost in higher (treble) frequencies. It is ideal for those who have minimal difficulty in optimal conditions (e.g., quiet settings, one-on-one conversations) but may struggle in more challenging environments, such as noisy settings or when conversing with multiple speakers.
• Preset C – Designed for sloping moderate hearing loss. This setting is ideal for individuals who face significant challenges in understanding speech in difficult situations. They may misinterpret certain sounds or miss parts of conversations and often rely on contextual clues or lipreading to fill in the gaps.
• Preset D – Designed for flat moderate hearing loss. This setting is ideal for individuals who experience difficulties even in quiet environments, often hearing speech as muffled and struggling to understand conversations.

To find and use the presets:

• After having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store, access the Nuance Audio App on your mobile device.
• Navigate to the Home Page: the preset options are available directly on the app's home page.

We encourage you to try each preset to discover which one best suits your preferences and listening environment.

Use the volume slider available on the "Nuance Audio" App's home screen to adjust the volume to your preference.

Alternatively:

• With Nuance Audio Glasses: by short pressing the button on the right temple to cycle through the volume levels. An audio prompt will confirm each change.
• With the Remote Control: by pressing the + and - buttons on the remote control to increase or decrease the volume.

The Background Noise configuration allows you to customize the level of background noise you want to hear while using your Nuance Audio Glasses. This includes ambient sounds such as traffic, air conditioning, whirring fans, running rain, and vacuuming. You have three options to choose from:

• Heightened: you’ll hear the background noise louder and more clearly.
• Standard: hear the background noise at the original sound level.
• Lowered: Minimize the amplification of background noise, making it less noticeable.

To adjust this setting, navigate to "Nuance Audio" App home page, where you'll find the option to customize the Background Noise configuration according to your preference.

The Audio Mode configuration allows you to choose your desired listening focus based on your environment:

• Frontal Mode: This mode enhances sounds coming from the front, making it easier to focus on conversations with someone directly in front of you, especially in noisy environments. Sounds from other directions are still audible but not amplified.
• All-around Mode: This mode amplifies sounds and speech from all directions, which is ideal for situations like walking or driving where you need to be aware of your surroundings. You’ll hear sounds from all directions clearly and equally.

Adjust your Audio Mode by accessing the "Audio Mode" option on the "Nuance Audio" App’s home page.

The Own Voice configuration allows you to customize how your voice is amplified by the Glasses. You can set the amplification level to no, some, or yes making it more comfortable to hear your voice during use.

To change your Own Voice configuration:

• Open the "Nuance Audio" App on your mobile device.
• Tap the icon located at the bottom right of the home page ("Menu").
• Select "Settings".
• In the Settings menu, select "Own Voice".
• Adjust the amplification level (no, some, yes) to suit your preference.

Nothing. Your preferred settings are registered and saved. The only way to erase your preferred settings is by hard resetting.

Personalized calibration is a process that optimizes the audio settings of your Nuance Audio Glasses. Calibrating is optional, but it is highly recommended for optimal performance. It serves two main purposes:

• Sound Optimization: By registering the shape of your head, personalized calibration adapts the sound output to reduce feedback noise, enhancing your overall listening experience.
• Natural Voice Feedback: It also registers your voice, allowing for a natural perception of your own voice when speaking.

You can calibrate in the initial setup steps guided by the Nuance Audio App when you first use your glasses. However, you can also recalibrate anytime with the following steps:

• Open the Nuance Audio App on your mobile device.
• Tap the icon located at the bottom right of the home page ("Menu") to access the "Settings" menu.
• In the "Settings" menu, select Calibration to restart the process.

To take the best out of your Personalized Calibration:

• Ensure that you calibrate in a silent environment for best results.
• Choose the Right Environment: a medium-sized, regularly furnished room (typically, a bedroom), provides the best acoustic conditions for calibration. Avoid empty or unusually shaped spaces and highly acoustically isolated areas.
• Maintain a Steady Position: during Calibration, remain still with your head up, avoiding any movement, particularly during the feedback cancellation phase. This ensures accurate calibration without interference.
• Voice Calibration: speak with a strong, ensuring there are no pauses or silent moments.

Finally, please note if you own multiple pairs of Nuance Audio Glasses, you should calibrate each one individually.

Yes, we recommend redoing the process every 3 months to optimize your glasses' performance.

No, there is no need to do so when you change your phone. The glasses will remember your calibrated settings.

Yes, you'll have to recalibrate your new Nuance Audio Glasses.

Mandatory data:

• User profile (name, last name, email, password, date of birth, gender, legal conditions opt-in/opt-out)
• Device profile (device model name, firmware version, serial number)

Subject to user's consent:

• Personal data (mobile number)
• Usage data (events used to track actions within Nuance Audio Glasses such as glasses turned on/off, volume level, active preset, etc.)
• Debug data (events collected to troubleshoot possible customer issues with the product such as personalized calibration info)
• Accessory data (environment noise)

The App will prompt you with a specific request before collecting personal data. You will have the option to decide whether to accept the data collection. At any time, you can change these settings by clicking on the right bottom icon of the home page ("Menu"), then selecting "My Account".

US only: Please use our store locator to find the closest store where Nuance Audio Glasses can be purchased. You can also purchase online through nuanceaudio.com.

Other countries: Nuance Audio Glasses will be available for purchase soon. Subscribe to our newsletter to be the first to know when it's launched.

You can book an Appointment in all our stores where Nuance Audio Glasses is available. Our staff will guide you through a demo product experience to test all the benefits and check-out the App functionalities.

No. Nuance Audio Glasses are classified as an Over-the-Counter hearing aid – hence, they are available directly to you without involvement or prescription from a licensed professional.

Furthermore, Nuance Audio Glasses has integrated choice between several common hearing loss compensation configurations, called presets: you can experience it and choose what is best for you to personalize and optimize the hearing support.

• 1x Nuance Audio Glasses
• 1x Glasses Case
• 1x Charging Pad, with cable included
• 1x Cleaning Cloth

By default, Nuance Audio Glasses comes with plano Transitions® Gen-S lenses, but any lens with optical power can optionally be mounted, according to your prescription and taste.

• One-year warranty coverage for both the Nuance Audio Glasses, the Charging Pad and the Remote Control.

Typically, Nuance authorized distributors offer insurance services, with coverage against accidental damages and/or warranty extensions against manufacturing defects. Please see the details with your preferred Nuance dealers.

Please see the details with your preferred Nuance dealers.

Typically, Nuance authorized distributors will accept the following payment methods:

• Credit/debit card
• Cash
• Check

Other payment options such as installed and financed payments may be available.

Prescription eyewear, such as Nuance Audio Glasses coupled with optical lenses, is usually covered by MVC plans.

Nuance Audio Glasses are classified as an over-the-counter hearing aid. Some health plans offer coverage for this type of hearing aid either via their hearing aid benefit or over-the-counter allowances.

To confirm coverage and network options, please consult your plan or check with your authorized Nuance Audio Glasses reseller.

Prescription eyewear, such as Nuance Audio Glasses coupled with optical lenses, as well as over-the-counter hearing aids, may be eligible for HSA/FSA. To confirm coverage and network options, please consult with your authorized Nuance Audio Glasses reseller.

To make your experience as smooth as possible, the following tools are available to you:

• A dedicated Learning Center, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents, such as User Guides and other printed material.
• A comprehensive Troubleshooting section, to support you with common issues.
• A comprehensive FAQ section, should you have additional questions or concerns.
• A Care Tips section, providing dos and don'ts about how to treat your Nuance Audio Glasses and equipment, to preserve its functionalities and optimize its performance over time.

No. Only specialized laboratories can inspect and verify the product. If you have any doubts about its quality, you should open a support request through our Nuance support center or visit a Nuance authorized reseller

Choose to contact us through one of the following:

• Phone: 844-844-0919 (Available 7 days a week, from 8am to 8pm Eastern Time Zone)
• Webform - We'll get back to you within 24 working hours and will also keep you updated about your case and claims.
• Chat (human) - Available both via the Nuance website and App. One of our support members will be there to assist you.

Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimize your Nuance Audio Glasses experience.

Our support team consists of experienced Nuance Audio Glasses professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearing healthcare professional or ENT doctor.

Regardless of how you've chosen to contact us, we will keep you posted via email about the status of your warranty claim. If you reach us via email, we will address your inquiry within 24 working hours.

You can locate the serial number of your Nuance Audio Glasses in three different places:

• On the packaging box your glasses were delivered in
• On the left temple of your glasses
• In the Nuance Audio App: Menu (icon on the bottom right of the home page) > Settings > My Glasses

One year from the date of purchase. Please be aware that the one-year deadline is applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the one-year count still starts from the date of purchase of the original product.

Click here for more details on the warranty policy.

The one-year warranty from the date of purchase is granted for your Nuance Audio Glasses, the Charging Pad, and the Remote Control (accessory sold separately). Please note that in the occurrence of lenses replacement within the one-year period, the warranty on the Frame, the Charging Pad, and the Remote Control will not be voided.

You can activate the warranty claim at a Nuance authorized dealer where the purchase was made, or by contacting the Nuance Support center via phone (click here). You will be asked to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.

Repairs or replacements are determined by EssilorLuxottica. However, we will honor our client’s remedy preference, unless it is impossible or disproportionate for us to do so.

Typical scenarios that don't allow for the warranty:

• The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authorized dealer for Nuance. Any damage caused by unauthorized installation, replacement or alteration of the lenses is not covered.
• Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement.
• Improper voltage or incorrect line voltage.
• Viruses, malware.
• Intentional conduct or neglect.
• Damages caused by usage that is not in accordance with the product instructions/documentation.
• Normal wear and tear, including lens scratches.
• Damage caused due to improper transportation or packaging when returning the product.

• Items purchased from Authorized Nuance retailers must be returned to the place of purchase.
• If you purchased your Nuance Audio Glasses on the website, please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Prepare your return with the box that your glasses arrived in. In addition to the glasses, please add all of the accessories, including the charging pad. Follow the shipping instructions inside your box.

If the box is no longer available or in a suitable condition, please contact Customer Care and we’ll mail you everything you need to complete the return.

Please note: you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within x days.

If you bought your Nuance Audio Glasses from an EssilorLuxottica banner or via the website, you may return them within 30 days from the date of dispensing, or any longer period expressly provided by Applicable law or by the EssilorLuxottica banner. Nuance Audio Glasses purchased through other retailers must be returned to those retailers in accordance with their return policies.

For Nuance Audio Glasses purchased in California: This hearing aid is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aid is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aid, the seller will either adjust or replace the hearing aid or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.

If you are experiencing an issue with your Nuance Audio Glasses, please visit us at www.nuanceaudio.com to get support. If you bought Nuance Audio Glasses from an EssilorLuxottica banner, you may return them within 30 days from the date of purchase, or any longer period expressly provided by applicable law or the specific EssilorLuxottica banner. Nuance Audio Glasses purchased through non-EssilorLuxottica retailers must be returned to those retailers in accordance with their return policies.

If you purchased optional prescription lenses, you may return those separately. If you purchased optional prescription lenses from an EssilorLuxottica banner, you may return them in accordance with the specific EssilorLuxottica banner’s return policy. Optional prescription lenses purchased through non-EssilorLuxottica retailers must be returned to those retailers in accordance with their return policies.

If you have a problem with your Product, please visit us at www.nuanceaudio.com to get support. You may return the product to the retailer that you purchased it from based on that retailer’s return policy.

To operate Ray-Ban Meta glasses you need to connect your glasses with a phone and the Meta AI App. Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Meta account
• Meta AI App (downloadable from your App store here)

Your Ray-Ban Meta glasses come with the following accessories and user manuals:

• Charging case
• Quick Start Guide
• Safety & Warranty Guide (also downloadable here)
• Instructions for ordering Prescription lenses
• Cleaning cloth

WHEN YOU FIRST UNBOX YOUR RAY-BAN GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source beforemoving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold the capture button on top of the frames down for 12 seconds until the LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection. For illustrated set up instructions, please refer to the Meta AI app.

You can download the Ray-Ban Meta collection companion app, Meta AI, from the Apple App or Google Play stores.

Download now

Please note: The app is also available in some countries where the product is not sold. Different terms of service may apply.

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”

Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”

Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”

Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”

Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]"
"Hey Meta, take a piscure and send it to [contact name] on Messanger/Whatsapp/my phone"

Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"

Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist"
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there"
"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts"

Be creative
"Hey Meta, write and old school rap about cats"
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]"

Most functional voice commands operate in English, French and Italian. Meta AI assistance is only available in English.

Your glasses use Wi-Fi in two different ways:

1. For normal use, the app connects to your Wi-Fi network.
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Ray-Ban Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.  When Ray-Ban Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off

Ray-Ban Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case.

Charging safety
For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.

There are two ways to take photos and videos with your Ray-Ban Meta glasses:​

1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 60 seconds in Meta AI App settings.​

2. Hands-free voice command
When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings. ​

You can opt-in to enable voice control in the settings of the Meta AI app.

To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta AI To disconnect Messenger:
1. Open Meta AI app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:
1. From the Meta AI and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

First, make sure your glasses are on, have finished startup, and that you're wearing them.
Then:
1. On your phone, open Facebook or Instagram
2. Tap the plus button
3. Swipe to ""Live""
4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected
5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras
6. Tap the button in the app to begin your live video

Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses. The Livestream feature is only available on Ray-Ban Meta Gen 1.

There are a few ways to create a Montage in Meta AI app:
1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button
2. In the gallery, navigate to the "Creations" tab, and click on the "+" button
3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage:
1. Choose captures to add as clips
2. Tap “Next” at the bottom of the screen
3. Select a Template by tapping on the one you want to use.
4. Tap “Next” in top right corner
5. Edit the title, clips, music, aspect ratio, and duration
6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.

To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair."

With the Meta AI app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

When Voice is enabled, you can press and hold the touchpad to use it.

Bring your Ray-Ban Meta glasses to any of these LensCrafters locations and we will help complete your pair with prescription lenses for your lifestyle. click here for list of locations, or for more information on stores visit our Store Locator.

Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

Returns are rare for Ray-Ban Meta glasses so we’re sorry that something didn’t work out with your glasses. There are two ways to return your Ray-Ban Meta glasses.

Mail
To return your Ray-Ban Meta glasses by mail please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Meta AI app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in.
In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. Follow the shipping instructions listed on your box. Or download the instructions here

In store
To return your Ray-Ban Meta glasses in store please complete the following steps:
1. Import all of your captures to your phone or the Meta AI app.
2. Factory reset the glasses to remove your personal data and delete your captures.
3. Turn off the glasses.
4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.
5. Take the glasses to your nearest LensCrafters store and a member of the store team will take care of the return shipment for you. You can use the store locator to find the LensCrafters store closer to you.
Please note: your refund request will be processed in store and you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within 5 days.

The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

Look and ask with Meta AI allows you to say “Hey Meta, look and…” to ask your glasses questions about the world around you. You could ask Meta AI the definition of a word in the book you’re reading, the name of the houseplant you’re looking at, or to write a funny caption about the dog chasing its tail in front of you. There are lots of things Meta AI can do, and we’re working on expanding that list over time. How does it work? When you use look and ask with Meta AI, your glasses will send a photo or video of what you’re looking at to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image or video taken, and the AI response in the AI tab. All photos and videos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos and videos, like objects, text or audio. This information will be collected, used and retained in accordance with Meta’s Privacy Policy. Here are just a few examples of what you can say using look and ask with Meta AI: Start by saying

"Hey Meta, look and..."

Understanding text
- "Translate this text into English.”
- “What is the definition of this word?”

Sightseeing
“What architectural style is this?”
“How old is this building?”

Meal planning
- "What can I make with these ingredients?”
- “What can I pair with this wine?” Gardening
- "What is this plant?”
- “How much water do these flowers need?”

Shopping
- "How much does this cost?"
- “Which one of these books should I read?” Expression
- "Describe this landscape in an inspiring way."
- “Write a funny Instagram caption about this dog.”

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time. You can share the view from your Ray-Ban Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

Stream Apple Music from your phone to your glasses, and control audio playback using touch and voice controls.

To turn on Apple Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music Touch controls

Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down Voice controls

If you’ve enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.
1) Ray-Ban Meta: Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
2) Ray-Ban Meta gen 2: Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.

Ray-Ban Meta gen 2 is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features: 1) Better Video Quality - Ray-Ban Meta gen 2 captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta. 2) Longer Battery Life - Ray-Ban Meta gen 2 has a battery life of 8 hours (vs 4 hours on Ray-Ban Meta). - Ray-Ban Meta gen 2 has 19 hours of standby (vs 12.5 hours on Ray-Ban Meta). - Ray-Ban Meta gen 2 has 5.3 hours of calling (vs 4h on Ray-Ban Meta) and 5 hours of music playback (vs 3.5h on Ray-Ban Meta). 3) Style & Product Range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler). - Ray-Ban Meta gen 2 adds visual differentiation: the inner temple shows (gen 2) marking

You can find below more details on the energy consumption related information required by the ecodesign regulation.
1. Applicable test modes & power consumption:

• Off mode: (1) 0.04 W
• Standby mode: N/A since BT is pre-requisite for device setup
• Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
• Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W

2. Period after device enters networked standby: within 10 minutes after user inactivity

Oakley Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.
The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.

Your glasses have two lights, an inward-facing notification LED and a front-facing capture LED, which lets people know you’re taking a photo or recording a video. You can choose to customize the brightness of your inward facing notification within Settings in your Meta AI app. Options for notification LED brightness are Automatic, Low, Medium, and High. Automatic brightness uses the ambient light sensor to adjust the brightness based on your environment.

Yes. However, some functions may be limited, and doing so may affect the quality of your live video.
When you're done co-hosting, restart your live video to fix any issues.

Oakley Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?

When Voice is enabled, you can press and hold the touchpad to use it.

It is not recommended to store non-Oakley Meta glasses inside the charging case .This could result in damage to both the non-Oakley Meta glasses as well as the charging case.

Video capture is a power heavy use case and for a small battery with less than 15% charge there is a significant brownout risk (voltage drop that could damage the battery). In order to protect the battery (from brownout) and make sure the users are able to record at least 60 second videos, Oakley enforces certain minimum power thresholds. if the minimum power threshold is not met, then the users are blocked from recording videos. At room temperatures the threshold is 10% at 25°C and 15% at 20°C battery temperatures, however at lower temperatures the battery has higer brownout risk and thresholds are much higher.

You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

Your glasses use Wi-Fi in two different ways:
- For normal use, the app connects to your Wi-Fi network.
- When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Your Oakley Meta glasses can alert you of incoming calls and message from Messenger, WhatsApp, and from your iPhone or Android phone. When you connect to a provider and have voice controls turned on, your glasses can announce who’s calling or messaging you and can also read out your messages.

To set up message announcement and read out:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Tap Communication, or select the device you want to manage settings for then tap Communication.
3. Tap Your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages or Automatic message read out to turn these features on or off.

Notes: If you cannot hear message announcements when the toggle is on, make sure you’ve enabled Bluetooth permission in your phone’s Messenger app settings.
When vanish mode is enabled on Messenger, your glasses will not be able to read your messages out loud.

Use the following functions to respond to incoming call announcements:
1. Touch controls
You can use the following gestures on the touchpad to respond to calls. The touchpad is located along the side of the right arm of the glasses.
- Double-tap to answer a call.
- Press and hold to reject a call.

2. Voice controls
You can use the following voice commands to respond to incoming calls.
- “Hey Meta, answer."
- “Hey Meta, reject.”

Notes for iPhones: If you also use Siri’s call announcements on your iPhone, you may hear both call announcements, one by Siri and one by Meta. You can turn off Siri’s announcements in your iPhone settings for Siri, and you can turn off announcements on your glasses in the Meta AI app Settings under Communication.
Messenger and WhatsApp calls may sometimes be announced as an iPhone call. To turn off incoming call announcements for either Messenger or WhatsApp, you may also need to turn off incoming call announcements for your iPhone.

You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?
When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.

To turn on this feature:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggles next to Meta AI and Camera use to turn this feature on.
4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.

How to ask Meta AI about what you see
Here’s just a few examples of what you can do when using your camera with Meta AI.

- Ask about the world around you -
"Hey Meta, describe what I'm seeing."
"Hey Meta, tell me about this monument."
"Hey Meta, translate this text into English."
"Hey Meta, summarize this."

- Take actions on text around you -
You can point at text and say things like:
“Hey Meta, call this phone number.”
“Hey Meta, message this phone number.”
“Hey Meta, scan this QR code.”

- Get gardening tips -
"Hey Meta, how much water do these flowers need?"

- Express yourself -
"Hey Meta, describe this landscape in an inspiring way."
"Hey Meta, write a funny poem about this dog."

Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.

You can customise the voice that you interact with on Oakley Meta glasses by adjusting your settings in the Meta AI app.
1. Open the Meta AI app on your phone.
2. Tap Settings in the bottom right.
3. Tap Voice controls.
4. Tap Language and voice.
5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save in the top right-hand corner.

To safely remove your Oakley Meta glasses from the charging case, gently pull up on the hinge where the arm meets the frame. This will undock the glasses without leaving smudges on the lenses.

When this feature is turned on, you can make a follow-up request or ask your glasses another question without saying “Hey Meta.”

For example:
- You could ask “Hey Meta, when was the Washington Monument built?” and then after you get a response ask “How tall is it?"
- You could ask “Hey Meta, what’s the weather like in Seattle?” and then after you get a response ask “How much battery do I have left?”

Respond without “Hey Meta” is on by default. You can turn this feature on or off at any time from the Meta AI app.
To turn Respond without “Hey Meta” on or off:
1. From the Meta AI app, tap in the bottom right.
2. Tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap “Hey Meta” preferences.
4. Tap the toggle next to Respond without “Hey Meta” to turn this feature on or off.

When this feature is turned on, your microphone will stay on for a short time after each request. It will turn off automatically after a few seconds if you do not make an additional request. You can end a conversation with your glasses by saying "Stop" or "Cancel."

If you start talking in the few seconds following a voice command, the glasses will record and process your audio during that time. The notification LED will show if your glasses are processing your audio.

To protect your privacy, if we detect speech not intended for your glasses, your glasses will not react. Other requests may also be disabled after certain requests, such as music controls (example: “Hey Meta, turn up the volume”) to ensure we don’t disrupt playback.

Note: This feature is not available if your microphone is in active use. For example, if your first request was to make a phone call to someone or take a video, your glasses will not be listening for your follow-up request.

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Oakley Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or
double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

You can share photos you capture with Oakley Meta glasses to Facebook Stories. To share to Facebook Stories, ensure you’ve enabled voice interactions and connected your Facebook profile to the Meta AI app.

To connect your Facebook profile to the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Facebook.
4. Follow the on-screen instructions to connect your Facebook profile.

The Facebook profile you connect to the Meta AI app will be the profile that is currently active on the Facebook app on your mobile device. If you switch profiles on the Facebook app, you may lose connection between the Meta AI app and your Facebook profile.

You can disconnect your Facebook profile from the Meta AI app at any time. Doing so will not remove any stories you have shared from your glasses.
To disconnect your Facebook profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Facebook.
4. Tap Disconnect Facebook.

Here are a few examples of what you can say to share from your glasses to Facebook Stories:
- Say “Hey Meta, post a photo to Facebook” to take a new photo and add it to your story.
- Say “Hey Meta, share my last photo to Facebook” to share the last photo you’ve taken to your story.

Remember you will not be able to preview or edit media before sharing it to Facebook Stories. However, any media you share to your story will be available to view in the Meta AI app. The audience for your story is determined by whether or not your Facebook profile is set to private or public. You can delete Stories you share to Facebook from the Facebook app.

You can share photos you capture with Oakley Meta glasses to Instagram Stories.
To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app.

To connect your Instagram profile to the Meta AI app. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Instagram.
4. Follow the on-screen instructions to connect your Instagram profile.

The Instagram profile you connect to the Meta AI app will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile.

You can disconnect your Instagram profile from the Meta AI app at any time. Doing so will not remove any Stories you’ve shared from your glasses.
To disconnect your Instagram profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for and then tap Communication.
3. Tap Instagram.
4. Tap Disconnect Instagram.


Here are a few examples of what you can say to share from your glasses to Instagram Stories:
- Say “Hey Meta, post a photo to Instagram” to take a new photo and add it to your Story.
- Say “Hey Meta, share my last photo to Instagram” to share the last photo you’ve taken to your Story.

Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.

Stream Amazon Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Amazon Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Amazon Music
3. Tap Connect Amazon Music (an Amazon Prime subscription is required to access Amazon Music’s library)

Touch controls
Use the following gestures on the glasses touchpad
- Tap and hold to play a recommendation from Amazon Music Play Now
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in Meta AI, you can control playback by saying the following phrases.
Start by saying “Hey Meta…”
- Play Amazon Music
- Pause
- Skip
- Volume up/down

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Stream Apple Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music

Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in the Meta AI app, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Stream Calm from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Calm
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Calm
3. Tap Connect Calm

Touch controls
Use the following gestures on the glasses touchpad:
- Tap once to pause or play audio
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Calm
- Pause
- Skip
- Volume up/down
- Play… (name a topic, title or narrator). For example:
“Hey Meta, play The Daily Calm”
“Hey Meta, play a breathing exercise on Calm"
“Hey Meta, play Mindful Running Music on Calm"
“Hey Meta, play the latest wisdom on Calm"

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

In some cases, you may need to unpair and re-pair your Oakley Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.

To unpair your glasses from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Tap Your glasses, or select the device you want to manage settings for then tap Your glasses .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.

To re-pair your glasses with the Meta AI app:
1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Dock the glasses inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI app. If your device does not automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI app, tap the gear symbol in the bottom right.
6. Tap Add device in top right and follow the on-screen instructions.

Keep in mind, Oakley Meta Glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account

You can identify nearby music hands-free with Shazam on Oakley Meta glasses. You must have Meta AI/voice controls enabled in order to use Shazam on your glasses.
How to set up Shazam on Oakley Meta glasses
To connect Shazam to your Oakley Meta glasses:
1. From the Meta I app, tap the gear simbol in the bottom right.
2. Tap Connected apps, or select the device you want to adjust settings for then tap Connected apps.
3. Tap Shazam.
4. Tap Connect Shazam.
How to use Shazam on Oakley Meta glasses
Once you’ve connected Shazam to your glasses, you can use the following voice commands to identify music around you:
- “Hey Meta, use Shazam.”
- Hey Meta, what’s this song?”
Your glasses will announce your Shazam results. You can also see your Shazam results and a log of your voice commands in the Meta AI tab."

To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume.
You can also adjust the volume of system sounds in the Meta AI app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.
To adjust the volume of system alerts:
1. From the Meta AI app, go to Settings
2. Tap System Alerts
3. Tap System Sounds

Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.

Charging safety
For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.

Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI mobile app or your charging case.

From the Meta AI mobile app
When your glasses are connected to the Meta AI mobile app, you'll be able to see the charge status of your glasses in the Devices tab. If your glasses are docked in the case, you will also see the charge level of your case.

From your charging case:
The charging case has an LED on the front that shows the charge level of your glasses and case.
1. Glasses docked
When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.
Green solid light: Glasses fully charged
Orange solid light: Glasses charging
Red blinking light: Charging error
2. Case empty
When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it's empty to see the charge level of the case.
Green solid light: Case fully charged
Orange solid light: Case not fully charged
Orange blinking light: Low battery
Red blinking light: Charging error

You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control

Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.

To factory reset your glasses:
1. Close the right temple arm.
2. Press the capture button 5 times until the user LED turns orange
3. Press and hold the capture button until the user LED starts flashing
4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete
5. You'll then need to un-pair and re-pair your glasses with the Meta AI app"

To submit a bug on an issue you are seeing, go to Settings, Help & Support. Make sure 'shake phone to report a problem' is on. Then you can shake your mobile device back and forth to trigger our bug reporting feature. In the bug reporting form, please share details on the bug you are experiencing so Meta Help Center team can proactively assist you.

Simply go to our store locator page and enter your address or Zip Code. Then check "Oakley Meta AI Glasses" as store type. You'll be able to see your nearest location with the Oakley Meta collection in store on the map and location list.

To force restart your glasses:
1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.
2. After turning the power switch to ON, release the capture button.
3. It may take a few minutes for your glasses to re-establish a connection with the app.

Force restarting will not delete your captures or require you to repair your glasses through the app.

If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app.
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download.
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

First, make sure your glasses are on, have finished startup, and that you're wearing them.
Then:
1. On your phone, open Facebook or Instagram
2. Tap the plus button
3. Swipe to ""Live""
4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected
5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras
6. Tap the button in the app to begin your live video

Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses.

You can use either Whatsapp or Messenger to make calls. ​

Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method:​

To make a call​
“Hey Meta, call [contact name]”

If you don’t want to make a call with your default provider, use the following command to activate the alternative method:

To make a call​
“Hey Meta, call [contact name] on Messenger/Whatsapp.”

You can control your notification and system alert preferences from the Meta AI app.
To view and manage your settings:
- Launch the app
- Go to settings
- Tap System Alerts
System Alerts lets you manage how your glasses send you signals.
- Push Notifications are used for sending important information about your glasses to your phone's lock screen, like low storage warnings.
- System Sounds lets you adjust the volume for system sounds, like the sound that plays when you take a photo. These sounds can't be turned off.

Returns are rare for Oakley Meta glasses, but if you think your glasses are defective and the return timeframe has expired you can contact us to open a warranty claim for a repair or replacement. To open a claim you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.


--> US and EMEA
Returns are rare for Oakley Meta glasses, but if you think your glasses are defective and the return timeframe has expired you can open a warranty claim for a repair or replacement. To open a claim you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.

The camera automatically adjusts to your environment for consistently high quality photo and video captures.

To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Oakley Stories or Oakley Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.

In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.
Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.
Obligation of Separate Disposal and Environmental Rationale
The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both the human health and the environment.
Potential Effects on the Environment and Human Health
Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.
Take-Back Options
As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.
Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE
Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.
Meaning of the Symbols on Electronic Devices
The crossed-out wheeled bin symbols below mean that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.
Battery Removal and Type Information
The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before its disposal.

To restart your glasses slide the “On/Off button” back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App.

If that does not correct the issue, then try force restarting.

Returns are rare for Oakley Meta glasses so we’re sorry that something didn’t work out with your purchase.
To return your glasses by mail please complete the following steps:
- Contact our Customer Service
- Import all of your captures to your phone or the Meta AI app.
- Factory reset the glasses to remove your personal data and delete your captures.
- Turn off the glasses.
- Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
Follow the shipping instructions inside your box. Or download the instructions here.

Refunds will be issued using the payment method used for the purchase.
We are not responsible for returns made using return labels and couriers other than those provided by us, for which we do not guarantee a refund or replacement.

If you received a damaged product, please remember that you must contact us within 14 days of receiving the shipment, otherwise we cannot assume responsibility for the item(s) in question.
Please attach clear photos of the incorrect or damaged item(s), including the SKU code of the glasses (usually located inside the left temple), the delivery note, and the packaging.
Please indicate whether you would like a replacement (confirming the delivery address) or a refund. Our Customer Service team will evaluate the information provided and conduct further investigation. We will respond as soon as possible with a solution to your problem.

You can rewatch the Product Tour in the "Learn and explore" section. You can find that by going to the devices tab and scrolling down until you see learn and explore. Tap "see all" and scroll down until you find the "Take the full tour" option.

You can use either Whatsapp or Messenger to send and receive messages. Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method.

To send a message
“Hey Meta, send a message to [contact name]”.

To hear message notifications
In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages”.

To hear message content in notifications
In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages" and "read out messages”.

If you don’t want to send a message with your default provider, use the following command to activate the alternative method:

To send a message
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

WHEN YOU FIRST UNBOX YOUR Oakley GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Oakley Meta glasses collection.

For illustrated set up instructions, please refer to the Meta AI app.

Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.
To factory reset, take the following steps:
1. Make sure the glasses are fully powered on and not in use
2. Slide and hold the power switch all the way to the right, while you press and hold the capture button
3. When the notification LED turns solid orange, first release the capture button followed by the power switch
4. Factory reset is complete when the notification LED turns off

There are two ways to take photos and videos with your Oakley Meta glasses:​

1. One-touch control ​
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture. ​
To record a video, press and hold the capture button to record a 30-second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording. ​
The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.​

2. Hands-free voice command ​
When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video." ​
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. ​
To learn more, watch the Product Tour via the Meta AI app within Settings.

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.

To enable location for voice controls go to your phone settings, and check that location access is set to "always allow" for Meta AI this will allow for you to ask location based real time questions like weather.

Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you’re using the features.

You can charge Oakely Meta HSTN up to 80% in just 45 minutes.

Your Oakley Meta glasses and charging case have a different charge lifecycle:

Charging Case
A fully charged case provides 5 additional frame charges. You can fully charge the case to 100% in 3.5 hours.

Glasses Battery
With a full charge of the glasses you can do many things:
- Listen to music for 5 hours
- Capture and transfer about 1200 photos
- Make video calls for about an hour and a half
This may vary with use and other factors.

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

You can activate voice controls by saying “Hey Meta” on Oakley Meta glasses.

You can answer a call using tap gestures on the right side arm of the glasses.
Double tap to answer the call. Tap and hold, to reject the call.
While in the call, double tap to hangup.

Activate voice controls by saying “Hey Meta” on Oakley Meta glasses, and say “answer call”. To reject the call say, “reject call”.

In the Meta AI app, go to Calling & Messaging> Messenger, click on “Connect” and follow the instructions.

In the Meta AI app, go to Calling & Messaging>>Messenger and turn on:
Announce Messages to get notification of message sender name
Read out messages to get the message read out

After activating voice controls, use one of the following commands to send a message on Messenger
“Call [contact name] on Messenger”
“Call [contact name]”

You can reply to an incoming message from Messenger by activating voice controls and saying “reply” within 60 seconds of receiving the message. For example, “Hey Meta, reply”.

After activating voice controls, use one of the following commands to send a message on Messenger
“Send a message to [contact name] on Messenger”
“Message [contact name] on Messenger”
“Message [contact name]”
“Message [cotnact name] I am running late”

After activating voice controls and connecting to your providers (Messenger, Whatsapp or your phone) in the Call and Messanging settings in the Meta AI app. Use one of the following commands to take a new photo and send it on Messenger, WhatsApp or your phone.
“Send a photo to [contact name]”
“Take a picture and send to [contact name]”
You can add your preferred provider to your voice command by saying:
“Send a photo to [contact name] on Messenger/WhatsApp/myphone” (*)
Assistant will ask for confirmation before sending. All the photos you shared from your glasses will be available for import in Meta AI app.
(*) Note that for iPhone's iMessage, you will still need to go to your phone to confirm sending.

You can cancel or exit any assistance function or inbound notification by doing a Tap & Hold gesture on the captouch sensor.

If you receive an error that says media can’t be imported while your glasses are updating on your Android phone, you can try to force stop the Meta AI app from your phone's settings to resolve the issue.
Go to your phone’s settings and look for the Apps menu.
Find the entry for the Meta AI app and tap it.
Tap Force stop to stop the app.

If you receive a Bluetooth connection error while using your glasses, here are some things you can try:
- Move closer to your phone.
- Keep your phone in front of you, or in a front pocket.
- Turn off or disconnect other Bluetooth devices from your phone.

Connection issues while making video calls on Android
If you're making a video call on your smart glasses using an Android phone and experience poor connection, following the steps below may improve your experience:
1. Turn on Wi-Fi on your phone.
2. Turn off VPN on your phone.
3. Turn off Hotspot on your phone.

Known issue on Pixel phones with Android 14
There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve your view sharing experience. You can still share your view on a call while your phone screen is off.

While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
1. A consistent and persistent pulsing orange or green pattern on charging case LED
2. Missing charging icon in Meta AI app.

If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.

If the case is still not charging, you can do a reset with the following actions:
1. Take glasses out of case
2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white.
3. Release the button and wait for the LED to stop flashing white.
4. Redock the glasses and plug in the case again to charge.

Here are some things you can try:
1. Move closer to your phone.
2. Keep your phone in front of you, or in a front pocket.
3. Disable Wi-Fi on your phone.
4. Turn off or disconnect other Bluetooth devices from your phone.

Here are some things you can try:
1. Move your phone closer to your glasses, and try again.
2. In your phone's Bluetooth settings, confirm that your Bluetooth is on and your glasses are connected.
3. Turn Bluetooth off and on again.
4. Close the Meta AI app and then restart it.
5. Restart both your phone and glasses.
6. Unpair your glasses from the Meta AI app, and then remove them from your phone's Bluetooth list of devices. Then, pair your glasses again.

On Android phones, for problems with calls or listening to music:
In your phone's Bluetooth settings, make sure your glasses are connected for calls and audio.

Here are some things you can try if tapping the “Try again” button isn’t helping:
1. On your phone, close the Meta AI app and reopen it.
2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.
3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.
4. Restart your phone.
5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again.
5. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.

"There are a few reasons why you may be receiving a charging error:
- Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again.
- High temperature: The charging case has reached a temperature that is too high to charge your glasses. Move your case into a cooler location.
- Incompatible charger: Case cannot charge due to the charging cord or power adapter being used. Try using a different cable or power adapter.
Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt, and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again."

When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
- Make sure there's no background noise that may interfere with voice controls.
- Make sure your phone is within Bluetooth distance of your glasses."

As an existing user switching to a Meta account in the Meta AI app, you have 60 days to pair your glasses to complete the migration. If migration is not completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).

Wet hair, helmets, hats, and other head accessories can occassionally be false-registering as taps on capacitive touch. If you commonly use your glasses in these situations, consider re-mapping the Tap & Hold gesture to 'none'. You can do this by going to Settings > Your Glasses > Gestures > Captouch. This will prevent your glasses from triggering new actions like Assistant Wake or Spotify Tap. If you hardclose media apps on your phone, single tap will no longer pause/play any media sessions.

Whe turned on, your media will be processed on the cloud to get higher quality photos, videos, montages, and curated suggestions that allow you to quickly pick your best photos and videos. Your media will be temporarly stored on the cloud for 30 days and auto expire. You can turn off cloud media processing in settings anytime. Deleting photos or videos in your gallery will also delete them from the cloud.

•Main function of the LED: the LED signals when the glasses are capturing content (photos, videos, or livestreams) that can be shared in the gallery.
•AI without LED on: when using AI features that rely on the camera (e.g., identifying a landmark or a plant), the LED does not turn on in newer models, since this is not content meant for sharing. Privacy protections remain in place (e.g., removal of identifiable data such as license plates or phone numbers).
•Data handling and privacy:
oPhotos and videos used for AI features are not saved in the Meta AI conversation history, in order to protect the privacy of people around you.
oMeta uses the data only to provide the requested feature and, in protected form, to improve its products.
oNo facial recognition technology is used.
•Older models: on first-generation Ray-Ban Meta glasses, the LED still turns on during some AI features, due to hardware limitations.

If glasses do not properly fit the user, you may be having issues with wear detection. You can first try taking the glasses off then put them back on. If that does not work, try powering off the device and powering back on. Finally, if that does not succeed, you can disable wear detection in Settings > Your Glasses > Wear Detection. This will ensure the glasses are treated as "On" whenever powered on and hinges are open. Note: When Wear Detection is turned off, some features like auto-pause/auto-play music and Verified Sessions will be disabled.

If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.

Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If your Oakley Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.

If you’re still unable to pair to the app during setup, please contact Customer Care

Live videos from your glasses will be lower resolution than recorded videos from your glasses or phone.
You can improve resolution/video quality by ensuring that you:
1. Have a strong 5G Wi-Fi or cellphone signal
2. Are close to your phone
3. Keep your phone in a front pocket or in front of you
4. Are disconnected from other Bluetooth devices

This error may appear when trying to share your view with a partner app (WhatsApp, Messenger, or Instagram). Here are some things you can try:
1. Close and reopen Meta AI app and the relevant app.
2. Restart your glasses.
You can only stream or share your view to one app at a time. For example, you cannot stream to Instagram while also sharing your view on a WhatsApp call.

If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted.
Follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right
2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy
3. Tap Your glasses
4. Tap Microphone troubleshooting
5. Tap the toggle next to Microphone adjustment to turn this setting on
6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio

If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience.
If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in.
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta AI
To disconnect Messenger:
1. Open Meta AI app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:
1. From the Meta AI and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.

Spotify Tap only works with users on Android OS 6.0 or higher and July 2023 security patch. Spotify app must be downloaded and logged in on your device. Please ensure your apps and system are updated to the most current version.

For Android troubleshooting:

1. Make sure that your app is open (or in the background) and logged in during your Spotify Tap session.
2. Confirm the Spotify app has "Permissions" set to "Nearby Devices" in Android Settings (Android 12 and above)
3. Confirm the Spotify app Battery setting in Android settings is set to '"Unrestricted" and retry

If you continue to have issues on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure you have Spotify tap configured to a Gesture.

If you are using a Free account then Spotify Taps will be limited, only Premium Spotify accounts will experience unlimited Spotify Tap.

If voice controls are not responding consistently when you say “Hey Meta” or “OK Meta”, follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right.
2. Tap Voice, or tap your glasses then tap Voice.
3. Ensure the toggle next to Voice is turned on.
4. Tap “Hey Meta” preferences.
5. Ensure the toggle next to “Hey Meta” and Wake sound are turned on.
6. Try a voice command (example: “Hey Meta, how much battery is left?”).
- If the voice command was recognized, you should see the notification LED blink white in response. With the Wake sound toggle is on, you will also hear a sound when voice controls activate in response.
7. If voice controls still aren’t responding, toggle off both the Voice and "Hey Meta" settings, then turn them back on and try another voice command
- If this doesn’t resolve your issue, the microphones on your glasses may need to be adjusted. Follow the steps below to adjust your microphone settings.


To adjust the microphone settings on your glasses:
1) Ensure you are on the latest software and app version
- App version 143 or above.
- Ensure your glasses are up to date (from Settings, tap Glasses & Privacy, then tap Your Glasses, then tap Updates.)
2) From the Meta AI app, tap the settings gear in the bottom right.
3) Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy.
4) Tap Your glasses.
5) Tap Microphone troubleshooting.
6) Tap the toggle next to Microphone adjustment to turn this setting on.
7) Try another voice command.
- If voice commands are working now, keep Microphone adjustment turned on permanently for the best experience.
- If voice commands still aren’t working, turn off Microphone adjustment, and try unpairing and re-pairing your glasses. If that doesn't solve the issue, you can try a factory reset, or contact the Support. [https://www.Oakley.com/usa/c/support]

At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription. Please check eligible prescription range on Oakley.com. You can get Oakley Meta AI glasses with prescription lenses by ordering a complete pair on Oakley.com.
If you already have a pair of Oakley Meta AI glasses, depending on your region, you can add prescription lenses at your optometrist or preferred optical provider.

Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer.
Adding prescription lenses to Oakley Meta AI glasses with a certified retailer is currently possible in: US, CA, UK, SP, IT, FR, AT, DE, SW, CH, NL, AU, ID, MX, BR.

The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:
a.Applicable test modes & power consumption:
i.Off mode: (1) 0.04 W
ii.Standby mode: N/A since BT is pre-requisite for device setup
iii.Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
iv.Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W
b.Period after device enters networked standby: within 10 minutes after user inactivity

If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.

Keep your phone close to you and in front of you, or in a front pocket. If you have a good 5G Wi-Fi signal, connect your phone to Wi-Fi, otherwise disable Wi-Fi on your phone and seek out a strong cell phone signal. Do not stream music from your phone or interact with other Bluetooth devices (such as watches) during a live video.

If you receive a reply that's offensive you can open the Meta AI app, navigate that particular response in the AI tab, and click the tumbs down button, you can then tell us whether the content is innacurate, unhelpful, harmful, or offensive.

Even when your glasses are not connected to the Meta AI app you can capture photos and videos, check your glasses battery level if you enabled Voice controls, and listen to audio form a phone you are connected to over Bluetooth.

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”

Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording.”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”

Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”

Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”

Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]."
"Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."

Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"

Set a timer
You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a timer you can say something like: “Hey Meta, set a timer for 5 minutes.”
- To change a timer you can say something like: “Hey Meta, change my 5 minute timer to 10 minutes.”
- To cancel a timer you can say something like: “Hey Meta, cancel my 30 minute timer.”
- To review active timers you can say something like: “Hey Meta, what are my timers?”

Set reminders
You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a reminder you can say something like: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
- To change a reminder you can say something like: “Hey Meta, change my reminder for Tuesday to Wednesday.”
- To cancel a reminder you can say something like: “Hey Meta, cancel my reminder for Friday.”
- To review active reminders you can say something like: “Hey Meta, what are the reminders I have set up?”

Create alarms
You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in “Do Not Disturb” mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set an alarm you can say something like: “Hey Meta, set an alarm for 5:30 p.m.”
- To change an alarm you can say something like: “Hey Meta, change my alarm for 6:00 to 7:00.”
- To cancel an alarm you can say something like: “Hey Meta, cancel my alarm for tomorrow morning.”
- To review active alarms you can say something like: “Hey Meta, what are the alarms I have set up?”

Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist."
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there."
"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."

Be creative
"Hey Meta, write and old school rap about cats."
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."

Meta AI and voice commands only in selected countries and languages. Please check local availability.

The Import button should be visible if the glasses are paired with the app, the glasses are on, the phone's Wi-FI and Bluetooth are on, and there are pending captures. If the Import button is not visible, try restarting the glasses (turn them off, then turn them on) and restarting the app. If this also doesn't solve the issue, try unpairing and re-pairing the glasses and make sure they are are not paired to another phone.

To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist:
- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here
- Wireless internet access
- USB-C charging plug (if charging from a power outlet and not directly from a USB point)
- A valid Meta account
- Meta AI app (downloadable from your App store here or by scanning this QR code)

The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.

Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.

Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.

Voice
The notification led will pulse white to let you know voice commands are turned on or wake word has been activated.

Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.

When auto-import is enabled, Meta AI will import media automatically while your glasses are turned on and in the charging case. Ensure that Bluetooth is enabled and your phone is connected to your saved Wi-Fi. If you are on Android 13+, Auto-import will be enabled by default.

If you are on other Android versions, enable auto-import by going go through the following actions:
1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
2. Provide the necessary location permissions when prompted.
3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list.


If you are on iOS, enable auto-import by going go through the following actions:
1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
2. Provide the necessary location permissions when prompted.
3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list.

You can start a live broadcast to connect with your followers in real time through your glasses. The feature is available on Facebook and Instagram.

The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.
If you have additional privacy or data questions, please visit the Meta AI Help Center

With the Early Access program for Oakley Meta glasses, you can be the first to experience our cutting-edge technology and features. As a participant in this program, you will have the opportunity to provide valuable feedback that will help shape the future of Oakley Meta glasses, ensuring our products continue to meet your needs and expectations.
How to join
You can sign up for the Early Access program waitlist at https://www.meta.com/smart-glasses/early-access-program/. Once you've been accepted, you can join the program from the Meta AI app.
To join the Early Access program:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Early Access.
3. Select the button next to Share additional data.
4. Tap the toggle next to Early Access program.
5. Tap Join Early Access.
Once you join the program, you’ll receive notifications on new and upcoming features to try. As Early Access features become available, they will be listed under Early Access in Settings in the Meta AI app.

You can view and download the Oakley Meta manufacturer warranty policy here.

The Smart Crop feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

Choose between Standard and Express shipping in all supported countries. Our pick up in store and same-day delivery services are available in select locations. The shipping methods available for your address will be visible at checkout.

If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.

Your Oakley Meta glasses come with the following accessories and user manuals:
- Charging case
- Quick Start Guide
- Safety & Warranty Guide (also downloadable here (Oakley Meta HSTN) and here (Oakley Meta Vanguard))
- Instructions for ordering Prescription lenses
- Cleaning cloth

You can buy Oakley Meta glasses on Oakley.com, at official Oakley stores and from certified Oakley dealers (online & in store). Currently they're available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia. They are also available in select markets via the Meta website.

You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here

Additional privacy or data information is provided in the Meta AI Help Center

You'll find health & safety information relating to the Oakley Meta in your glasses Safety & Warranty document, which you can download here

We’re sorry that you haven’t found the answer you’re looking for. You can find further information and contact details for our customer care via the Oakley Help Center. You can also visit the Meta Help Center for more information on the Meta AI app.

To see your conversations with the AI you can open the Meta AI app and navigate to the "AI Tab". You can also see all your voice activity in the activity log, and download this data in DYI.

We ship Oakley Meta collection to all supported countries: United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Norway, Denmark, Sweden and Australia, however some regional exclusions apply. For more details, please view our shipping policy

You can find your Oakley Meta glasses collection serial number in two places:
1. In the Meta AI app under: Settings - Select your glasses - Glasses & privacy - Your glasses - About your glasses
2. Printed on the inside of the left temple of your glasses

-If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:
- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on
- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on
- You can also turn on the Wake sound toggle here if it is not already on.
- Try saying 'Hey Meta' or 'OK Meta' again.
- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.
- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.
- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.

To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':
-Turn off toggle in Meta AI appapp
-Try 'Hey Meta' or 'OK Meta' again:
-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off

If call recipients are having trouble hearing you on calls (audio is broken/choppy/or extremely quiet) then:
-Turn off toggle in Meta AI app
-Try calling again:
-If working (call back the recipient, if they can hear you better in same environment as before) then user should keep the toggle off
-If still not working, then another issue with calling is going on, user should keep toggle turned on and try disconnecting/reconnecting your glasses

If you dock your glasses into the case and see either a solid red or pulsing red animation from the case LED - this signals that there is a charging error. Charging errors can occur if:
1. Glasses or case are too hot to charge
2. Liquid detected on the glasses or case

If glasses or case are too hot, move out of the sun and to cooler conditions to enable charging.
If glasses or case have liquid present, undock the glasses, clean / dry the nosebridge area, redock glasses into case. You may have to wait for glasses & case to fully dry to enable charging.

If your charging case is no longer responding to button presses or case open/close events, it could be either:
1. Your case has a dead battery and needs to charge
2. You interrupted a case update

If case has a dead battery, connecting the case to a valid charger via USB-C cable should result in an orange pulsing pattern on case indicator before normal case operation resumes.
If you may have interrupted a case update, dock the glasses again with the switch on. Case functionality should be recovered after the update completes.

To connect/disconnect an app:

1. Open the Meta AI App while the glasses are on
2. Tap the Glasses icon
3. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use
4. Tap Settings
5. Tap Connected apps
6. Tap Garmin
7. Tap Connect or Disconnect then follow the on-screen instructions.

Please follow these steps for speaker mesh cleaning:
Top Speaker Meshes:

1. Moisten the Meshes: Apply a few droplets of clean water directly onto the top speaker meshes. Ensure the water is evenly distributed across the mesh surface.
2. Position the Glasses: Place the glasses on a stable surface with the temples open, ensuring the top speaker meshes are facing upward. This position allows the water to act on the residues effectively.
3. Dissolution Time: Allow the water to sit on the meshes for approximately 15 minutes. This duration helps in dissolving any accumulated residues that may be causing blockage.
4. Cleaning the Meshes: After the waiting period, gently clean the dissolved residues using a microfiber cloth or a soft-bristled toothbrush. Ensure that the cleaning is thorough but gentle to avoid damaging the mesh.

Please follow these steps for water ejection procedure:

• Remove your Paloma and close the hinges.
• Press and hold the action button until you hear the Water Ejection soundwave.
• The soundwave will actively vibrate the loudspeaker for 30 seconds, stopping if the hinges are reopened before completion. While the sound levels are safe for human hearing, we interrupt Water Ejection if hinges are reopened to prevent possible discomfort and to enhance the ejection effectiveness.

3K Ultra HD recording supports a resolution of up to $2384 \times 3168$ pixels. Default photo capture on glasses already offers a resolution of $3024 \times 4032$ pixels. You can record in 3K resolution at 30 frames per second and playback at 30 frames per second. You can record in 3k for up to 3 minutes!

• In the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.
• High Resolution recording can be turned on/off in settings in the Meta AI app. You can also record by using your voice “Hey Meta, take a 3K video”. You can stop the recording with “Hey Meta, stop” or “Hey Meta, stop video”

Adjustable stabilization allows you to select the desired level of video smoothness and movement control. You can choose from low, medium, or high stabilization settings, or opt for the auto-select mode, where Meta AI intelligently applies the optimal stabilization level based on the content. Adjustable video stabilisation works in Full HD default video resolution, not offered with High Resolution (3K Ultra HD) at launch. In order to enable it, in the Meta AI app, open device settings. Then, open stabilisation level video settings to change resolution, frame rate or stabilization.

Higher frame rate recording means that you can now capture more frames per second (fps) in a video. For example, recording at 60 fps captures twice as many frames as the current default 30 fps. This results in smoother and more fluid motion in the video, especially when you’re capturing objects or subjects in motion. 60 fps works with Full HD default resolution, not offered with High Resolution (3K Ultra HD) at launch. In order to enable it, in the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.

You can use your voice to record a slow motion video. Say “ Hey Meta, record in slow motion” or “Hey Meta, take a slo mo video” To stop, simply say “Hey Meta, stop”. On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse. Slow motion playback is available in HD ($720 \text{p}+$) at 120 frames per second. Users can capture up to one minute, the slow motion playback is at $4\times$. For example, a one minute video will result in a slow motion video of four minutes. Adjustable playback speed is not supported. Editing a slow motion video post capture is not supported in the Meta AI app.

You can use your voice to record a hyperlapse video. Say “Hey Meta, start a hyperlapse ” to start recording and say “Hey Meta, stop” when you want to stop the capture. On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse. Hyperlapse is recorded in up to default Full HD ($1080 \text{p}+$) at 15 frames per second and the final output is played back at 30 frames per second. You can record a hyperlapse up to 30 minutes. The final output is compressed $10\times$. For example, a 10 minute capture will result in a hyperlapse video of 1 minute. Adjustable playback speed is not supported. Editing a hyperlapse video post capture is not supported in the Meta AI app.

Open the Meta AI app, ensure you are wearing your glasses, and that they are powered on. If this doesn’t work, you can go to glasses settings and relink your Garmin account and device.

Pair your glasses with your Garmin device to automatically capture footage based on your performance metrics during an activity (distance, speed, elevation, and heart rate). Post-activity you get a highlight video from the capture session. The glasses use real-time smart triggers that are based on your performance metrics like: distance, speed, elevation, and heart rate. Autocapture uses smart-triggering and compilation to ensure you get the right amount of captures for both short and long activities. Because of this you cannot choose your own stats to capture. You can also take your own photos or videos during autocapture, these will get stitched together in the highlight video as well. You can also take your own photos or videos at any point in time during autocapture; these will also get added into the highlight video created. Autocapture supports the following Garmin activity types:

1. Walks
   • Hike
   • Walk
2. Runs
   • Indoor Track
   • Run
   • Track Run
   • Trail Run
   • Ultra Run
3. Bike rides
   • Bike
   • Bike Commute
   • Bike Tour
   • Cyclocross

1. Set up Garmin
   • In glasses settings, go to ‘Connected apps’, ‘Garmin’, then follow instructions on screen.
2. Set up autocapture
   • Make sure you have the following permissions enabled under glasses settings > privacy.
     1. Cloud media: Glasses settings > Privacy
     2. Meta AI: Glasses settings
   • In glasses settings, go to ‘Media’ then ‘Autocapture’ and choose whether you would like autocapture to start when your Garmin activity tracking starts.

1. Say “Hey Meta, start autocapture.”
2. If you have “on during Garmin activities” setting on: autocapture will start when you Garmin activity starts

• The glasses camera is only on when capture is actively happening. You will hear a sound and see the LED turn on when capture is happening, similar to how capture works outside of autocapture.
• Autocapture battery life varies depending on factors such as weather, if you’re listening to music, and how often you take your own photos/videos. You’ll hear alerts periodically letting you know when your battery is getting lower.
• You can continue to interact with Meta AI and listen to music during autocapture. Certain features, like Live Translation, will require ending autocapture to use.
• Your workout data is shared via account linking between your Meta and Garmin Connect accounts. The data is encrypted and will be deleted whenever the accounts are disconnected.