Eye Questions & Answers | LensCrafters FAQ'

FAQS

Have a question and need an answer quickly? Search FAQs by keyword, or browse popular queries below.

Are your hours of operation staying the same?

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We are operating with usual business hours in most locations. Please check the hours of operation for the store nearest you on our website.

What are you doing to ‘flatten the curve’ on the spread of COVID-19?

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Our organization has established an Emergency Response Team in North America to evaluate and respond, in real time, to the needs of our people as well as our valued customers. Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control), the WHO (World Health Organization), the American Optometric Association (AOA), as well as that of our own internal experts who have decades of experience managing through global crises. The precautionary measures we have put in place range from employee safety procedures to heightened cleaning protocol across our factories, stores and offices and stricter vendor and visitor policies.

What if I have a question that was not listed here?

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For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

I have an eye exam scheduled. How should I proceed?

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If it’s not an urgent need please reschedule your appointment for a later date. We ask that you notify our staff prior to your scheduled appointment if:
- You have traveled to a high-risk country or any other COVID-19 affected area in the last 14 days
- You have close contact with a person who test positive for COVID-19
- You have a fever, any lower respiratory symptoms or symptoms of the flu. If this is the case, we recommend you contact your primary physician. In the case of the above, we may respectfully ask that you postpone your exam for the safety of our staff and other patients and customers. Please call our office for more information.

What steps are you taking steps for elderly and vulnerable patients?

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In accordance to CDC guidelines and social distancing best practices, we’re recommending where possible:
- Reserving the first hour of operation for essential care visits for elderly and vulnerable patients
- Limiting patient scheduling to two (2) patients per hour
- One (1) patient in the waiting room at a time
- Social distancing of 6 ft whenever possible

I was notified that my glasses and/or contact lenses are ready. How do I get my glasses and/or contact lenses?

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Please follow up directly with the store where you purchased your glasses and/or contact lenses to arrange pick-up or delivery

I ran out of contact lenses. How do I get more?

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You can order more contact lenses from your local LensCrafters location or order on-line at LensCrafters.com and we will ship them directly to your home as well as you can call the customer care center and order by phone at 1-877-753-6727

Can I use vision insurance when ordering online?

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Yes, we accept most vision insurance plans including FSA and HSA.

Is it safe to try on glasses on display?

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Every pair of glasses displayed is thoroughly cleaned by our associates before being placed back on a display for a customer to try on.

How are the glasses in your stores cleaned/sanitized?

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Anti-bacterial wipes are used to clean each pair of eyeglasses and sunglasses a customer tries on before returning them to the shelf.

Where are your products made?

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Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

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Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

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Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Are your online deliveries safe?

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When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Can COVID-19 transmit through eyes?

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Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Do glasses help protect against COVID-19?

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While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

How should I clean my glasses in this period?

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COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

What can I do about increased screen time straining my eyes?

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There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

What if I have purchased an Eyewear Protection Plan that has expired in March, April or May while the store was closed?

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We will gladly extend your Eyewear Protection Plan through June 30, 2020.

Does LensCrafters accept my vision insurance?

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LensCrafters accepts many insurance plans at our stores and online. Some of the providers plans we accept are EyeMed Vision Care; and most major vision care insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana and many more. To view a listing of LensCrafters - accepted vision insurance plans, please visit our Insurance page. As always, it 's best to confirm your benefits with your insurance plan provider. Independent Doctors of Optometry* may accept different insurance plans and should be contacted directly. To find a store near you, you can use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry at or next to LensCrafters. The optometrists are not employed by LensCrafters, which does not provide eye exams. *In California, eye exams are available at LensCrafters locations from Providers of EYEXAM of California, a licensed vision health care service plan.

Forgot your password isn' t working for me, how do I reset my password ?

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Emails are sent immediately upon request, but it's normal for it to take about 15 minutes to get to your inbox.
1. Proofread the email address to look for an incorrectly typed address: Do we have your correct email address? Just a single miss - typed letter will cause an email to go to the wrong address. Double check that it's been entered correctly.
2. Check your Spam / Junk folder: Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder. If you find emails from LensCrafters in your Spam, just add us to your email contacts or safe senders list (LC @ e - lenscrafters.com). This will make sure that mail from LensCrafters is recognized by your mail server and delivered to your inbox.
3. Look into your Firewall, Content Filter, or Email Security Policy: see if your firewall, content filter or virus scan is blocking our email notifications .Ask your Internet Service Provider (ISP) or corporate IT department if emails from [Lenscrafters.com] be added to the email white list to make sure that LensCrafters messages aren't blocked.

Can you put lenses in the frames I bought at another store ?

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It may be possible to re - use your frames, but it depends on their condition, your particular prescription, and the lenses and options you choose.Even when frames are in perfect condition, removing old lenses and replacing them with new lenses is stressful on a frame.Most frames that have been worn for a period of time are not in perfect condition simply due to normal wear and tear.Small cracks and weak points occasionally develop that cannot be seen with the naked eye.Our store associates have received extensive training on how to evaluate eyeglass frames and determine the potential risk of breakage as a result of the manufacturing process.Please visit your nearest LensCrafters and they will be able to provide you a definitive answer.Use the Find a Store locator to help find the store nearest you.

How long does it take to get my glasses ?

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Glasses can take from 3 - 7 days, depending on the prescription, special finishes, etc. We are committed to providing your eye wear in the least amount of time possible without sacrificing our high - quality standards.To accommodate the many product enhancements that are now available, special processing is sometimes required.These orders are typically processed within 7 - 14 business days.Depending on the location where you make your purchase and the complexity of your order, it may be possible to craft your glasses in less time using manufacturing techniques available in an in - store lab.Our in - store associates will let you know at the time of purchase how long it will take to get your glasses.

I keep getting the message that the system is unable to find my records, even though I have made an eyeglass or sunglass purchase at a LensCrafters store since 2005.Why can't it find my information ?

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The information you supply in the six(6)fields during the Add Now function must match exactly with that used to record your purchase at the LensCrafters store.If your address or last name has changed, you must go to a LensCrafters store to update the information on file.Also, if you did not provide a birthdate to the LensCrafters store associate when your information was recorded in store, then the Add Now function will not successfully synchronize with your search.

How much does an eye exam* cost?

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Each Independent Doctor of Optometry * located at or next to LensCrafters sets their own pricing for exams and other services.For detailed pricing information, please call or visit the Doctor 's office at your local LensCrafters store. You can also use the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Can I get my glasses in an hour?

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In select locations, we may be able to make your glasses same-day or in about an hour. The ability to do so depends upon your particular prescription, the frame you choose, the lenses and options you select, and whether the store you visit has an onsite lab. If you are looking for same-day service, please let our store associates know so they can direct you toward options that they may be able to complete in-house. To accommodate the many product enhancements that are now available, special processing is sometimes required. These orders are typically processed within 7-14 business days.

Can you tell me more about your 30-Day Unconditional Guarantee?

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If you don't love your new glasses or prescription sunglasses for any reason, and they are in original condition, you can replace or return them for a full refund within 30 days of the date of dispense. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches, breakage or theft. To find frames that suit your style, use the Find a Store locator to find the store nearest you or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).

Where can I get my glasses repaired?

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LensCrafters is happy to offer minor repairs and replacement of screws or nosepads at no cost. We encourage you to contact or visit your local LensCrafters store. Our skilled eyewear consultants will be able to assess if your glasses can be repaired. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Do you take VSP®?

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While we are not a participating provider on VSP®'s network, we will take care of submitting your out-of-networks claims documentation directly to VSP® when you visit our stores. Whether your insurance is in or out of network, we can check your plan to see what savings you are eligible for and process your benefits.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

My Purchase History shows an Eyewear Protection Plan (EPP) associated with a certain pair of glasses, even though it has expired. Why does it still show?

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The Eyewear Protection Plan (EPP) displays next to your eyewear purchase for your reference only, simply indicating that you bought the EPP. Its presence should not be used to assume that the EPP is still valid.

Can you tell me more about your One-Year Eyewear Protection Plan?

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Our One-Year Eyewear Protection Plan offers coverage if your eyewear is damaged from handling and/or normal wear-and-tear. The protection plan can be purchased for $34.99 (single vision) or $44.99 (progressive) when you order your glasses and coverage begins on the day you buy. If your glasses become broken or damaged, simply bring them into your nearest LensCrafters location, make a $25 copay for either frame or lens service ($50 for both services), and we will repair or replace them for one full year from the original date of purchase. Limitations and exclusions apply. The One-Year Eyewear Protection Plan does not cover lost or stolen eyewear. Learn more about our One-Year Eyewear Protection Plan

Can I view my Prescription and Purchase History without creating an account on LensCrafters' website?

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No, the ability to add and view Prescription and Purchase History is only available to customers who have created an account on LensCrafters' website.

Do you accept CareCredit as a form of payment?

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LensCrafters accepts CareCredit as a method of payment in all retail locations within the United States and Puerto Rico (Excluding LensCrafters Optiques inside of Macy' s).To apply, please visit www.CareCredit.com.Doctor offices affiliated with LensCrafters * may participate with the CareCredit program to assist their patients with payment options and plans to cover vision needs.Each optometric location should be contacted directly to see if they accept CareCredit. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Do I have to get my eyes examined at LensCrafters to get a new pair of glasses ?

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We are happy to accept any current, valid prescription from a licensed optometrist or ophthalmologist.You do not need to have an exam * with an Independent Doctor at a LensCrafters location in order to purchase glasses.However, it is important to schedule an annual eye exam in order to ensure the health of your eyes.You can schedule your annual eye exam with an Independent Doctor of Optometry * & amp; # 160;at LensCrafters online by clicking on Schedule an Eye Exam and entering your preferred location. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Can you please help me reschedule or cancel my eye exam ?

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If you need to reschedule or cancel an eye exam with an Independent Doctor of Optometry * at a LensCrafters location, you can call your Independent Doctor of Optometry * directly or contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727).Use the Find a Store locator to find your optometrist 's contact information.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Do you accept donations of gently used eyewear?

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Yes! Your kind donation of gently used eyewear will help another person in the world see more clearly. We participate in the OneSight program - a family of charitable vision care programs dedicated to improving vision through outreach, research and education. Simply drop off your gently used prescription or non-prescription glasses at a LensCrafters location near you and we will gladly recycle and hand-deliver your used eyewear to those in need during a OneSight Global Clinic. To learn more about OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.

How much are your lenses?

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Lens cost will vary depending upon lens material, features, and your particular prescription. We will be happy to accurately estimate the cost of your lenses at your local LensCrafters store once we know what your prescription is, and what kind of lenses you are looking for. To find the store nearest you, use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

What is the process for a contact lens exam and fitting?

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During a contact lens fitting, the curve and diameter of your eyes are measured in order to ensure you receive lenses that fit accurately and work well for your vision correction needs and lifestyle. If you have not previously worn contact lenses, training will be provided to show you have to put your lenses in, take them out, and properly store and care for them. At the end of the exam*, you will receive trial contact lenses to wear for a set period of time, and then you must return to see the Independent Doctor of Optometry* for a follow-up visit to ensure the contact lenses are not causing any issues. Once the Independent Doctor* determines that the brand and prescription you are wearing are a good match for your vision needs, they will finalize your prescription and you are free to order a supply of contact lenses. To schedule a contact lens exam* and fitting with an Independent Doctor of Optometry at LensCrafters* online, click on Schedule Eye Exam and enter your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Independent Doctor's office at the location you wish to visit. If you' d like a same - day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.To schedule a contact lens exam and fitting with an Independent Doctor of Optometry at LensCrafters * online, click on Schedule Eye Exam and enter your location.If you prefer to schedule your exam over the phone, please contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727)or the Doctor's office at the location you wish to visit.If you 'd like a same-day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Do you take Medicare?

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Most LensCrafters stores support the filing of your Medicare coverage, as well as accept many Medicare Advantage plans. This differs dependent on your insurance company, so be sure to confirm at your local LensCrafters before making a purchase. Independent Doctors of Optometry* may accept Medicare or Medicaid. Please contact the Doctor's office at the LensCrafters location you to wish to visit to find out if they accept your coverage. Use the ' Find a Store ' locator to help find the contact information of your optometrist or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

How do I make a payment on my LensCrafters credit card?

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LensCrafters has partnered with Synchrony Bank to provide the LensCrafters credit card. To protect your privacy, Synchrony Bank does not provide us access to any information pertaining to your account. To make a payment or ask a question about your account, please contact Synchrony Bank at 1-866-396-8254 or visit their online website at mysynchrony.com (U.S. customers only).

What if my prescription changes after I've bought my glasses?

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If your vision should change within 30 days after purchasing your glasses, simply bring in your updated prescription and we'll be happy to make lenses with your new prescription at no additional cost.

Can I take the glasses I bought online for adjustments in-store?

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We love seeing all of our customers in-store, whether it's for purchase or for a tune-up. Anytime you need an adjustment or cleaning, stop in at your nearest LensCrafters store and say hello. We'll be happy to help.

I had an eye exam* with a LensCrafters independent optometrist, but my prescription is not showing on my account.

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Only prescriptions used for a corresponding purchase at LensCrafters will be displayed in Your Account.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

What can I expect at a typical eye exam*?

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During an exam*, your optometrist* will test your sight, check your eye health and look for any signs of general health problems. If your eyes are not 20/20, your doctor* will check for near-and-far-sightedness. Then, the optometrist will put you through a series of tests designed to catch eye conditions and diseases early, such as glaucoma and cataracts. At the end of the examination*, your doctor will review your prescription and allow you to ask questions. Your doctor* may make specific product recommendations and recommend when your next appointment should be. If you need medical treatment for an eye condition, you may be referred to a doctor or hospital. For more information about what to expect at your doctor's office, visit our vision guide.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

I scratched my eye, can an optometrist* help with this?

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Common causes of scratches to the eye's surface (corneal abrasions) are getting poked in the eye or getting a speck of dust or sand in the eye. Corneal abrasions are very uncomfortable and cause redness and severe sensitivity to light. If your eye has been cut or scratched, don't hesitate to visit an eye doctor or an emergency room/urgent care center immediately to seek treatment.** For more information on eye care, visit our vision guide.

My eyewear is no longer covered under the store or manufacturer's warranty. Is it possible to get them repaired or order replacement parts?

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Our consumer warranty repair center services most of the brands we sell. The repair center can be reached at 1-800-343-5594.

What is a Plano lens?

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The term Plano refers to a lens with no vision correction. Plano eyeglass lenses are available with the same great options as prescription lenses, including tints and anti-reflective coating. When you order plano lenses online, you will receive what we call the demo lens in the frame. Plano contact lenses are available for those who want to enhance or change their eye color (a contact lens exam* or a valid prescription are required in order to purchase contact lenses, even those with no vision correction).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

How often do I need to have an eye exam*?

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Annual eye exams* are usually recommended for adults, but it depends on your eye health. Consult with your eye doctor about your particular situation. Children's needs vary by age. Read here for more information.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Does LensCrafters sell gift certificates or gift cards?

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Yes, all LensCrafters stores carry gift cards that can be purchased in any denomination and used at any one of our locations . We encourage you to call or visit your local LensCrafters store for further assistance or to purchase a gift card. You can use our online locator by clicking Find a Store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance. Please note, gift cards can only be redeemed in store.

Can you send me a receipt for the glasses I purchased last year?

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To receive a copy of your purchase receipt, please call or visit your nearest LensCrafters store. Use the Find a Store locator to help find the contact information of the store nearest you or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

My Purchase History shows a one-year limited warranty associated with a certain pair of glasses, even though it has expired. Why does it still show?

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The one-year limited warranty was only valid in California and displays next to your eyewear purchase for your reference only. Its presence should not be used to assume the limited warranty is still valid.

What are Transitions or photochromic lenses?

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Photochromic lenses are lenses that darken automatically when exposed to ultra-violet sunlight (UV). Because UV is the activator for photochromic lenses, most do not work well while in a car. Transitions is a brand name of a specific type of photochromic lens that we are pleased to offer our customers.

Do my eyes have to be dilated to have an exam?

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Dilation is part of a comprehensive exam, but not a basic eye exam. You'll want to check with your doctor's office about the types of exams available.

I have purchased products in a LensCrafters store since 2005. Why aren't these purchases displaying?

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Only prescription eyeglasses, sunglasses, and contact lenses purchased at a LensCrafters store and recorded by an associate will display in your purchase history. Purchases of accessories, readers, and any other items not recorded with an associate in-store are not displayed in Your Account. Items purchased from an Independent Doctor of Optometry* will not appear under Purchase History.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Can I buy glasses without a prescription on your website?

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Of course! We can fit your glasses with non-corrective, clear lenses for which no prescription is required. When you find that perfect pair, click on 'Add frame only to bag' and proceed to checkout. If you have any difficulty, feel free to give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727). They can walk you through the process.

Do you accept outside prescriptions?

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Of course! If you have a valid prescription you can always use it at LensCrafters, either online or in stores - no matter where you got it. Just be sure to check the expiration date, as entering an expired prescription may result in your online order being canceled.

Are your doctors* Optometrists or Ophthalmologists?

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Most LensCrafters-affiliated independent or employed doctors* are medical doctors that specialize in the eye.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

What are the common types of contact lenses?

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There are two general types of lenses: soft and rigid gas permeable. Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you. Soft contact lenses are comfortable and made of flexible plastics that allow oxygen to pass through to the cornea. Users get accustomed to wearing them within several days. Most soft-contact wearers are prescribed some type of frequent replacement schedule. An example of this is a schedule that calls for the lenses to be replaced with new ones after two weeks of use with lenses removed nightly for cleaning. Rigid Gas Permeable (RGP) lenses are durable, resistant to deposit buildup, and generally allow for clear, crisp vision. They last longer than soft contacts, and also are easier to handle and less likely to tear. However, they may take a few weeks of getting used to. Other specific common types of lenses: Extended Wear Contacts are good for overnight or continuous wear ranging from one to six nights, or up to 30 days. It's important for your eyes to go without lenses for at least one night following each scheduled removal. Disposable (Replacement Schedule) Contacts. Some soft contacts referred to as 'disposable' by sellers are actually worn on a frequent replacement schedule-for two weeks, for example-that requires them to be disinfected between uses. Based on your vision health and lifestyle needs, your optometrist can recommend the contact lenses that are most appropriate for you.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

When does my prescription expire?

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Your eye care provider can tell you when your prescription expires. If your prescription came from an Independent Doctor of Optometry* at or next to a LensCrafters store, simply contact them directly. If your prescription came from another optometrist, you'll need to contact that doctor for more details about your prescription. You can find your Independent Doctor of Optometry's* contact information by using the Find a Store locator or calling our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

How long is an eye exam* considered current?

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That really depends on your vision health. Your doctor will provide a recommendation for when you should return.**

Can I use my FSA (Flexible Spending Account) for eyeglasses?

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Typically, you can use FSA dollars for vision care products and services, but every FSA plan is different, so it's important to take a good look at yours before you start your FSA 'shopping.'

What is anti-reflective or AR coating?

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Anti-reflective, or AR, is a durable coating that is applied to the lenses to help eliminate reflections off the lens surface. AR coating allows more light to pass through the lens and helps makes your lens look invisible.

Does the ClarifyeSM exam* cost more?

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No, the ClarifyeSM eye exam* doesn't cost any more.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Is my contact lens prescription the same as my eyeglass prescription?

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Eyeglasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly on your eye, while your eyeglasses sit further away. To update your prescription, schedule an eye exam* at LensCrafters today.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.

In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Can I combine my vision benefits with your current promotion?

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Our promotions cannot be combined or used in conjunction with any vision care, or insurance benefits or insurance plans, any store or other offer, discount or sale, previous purchases, readers or non-prescription sunglasses. Our knowledgeable associates are more than happy to determine whether your vision benefits or our in-store promotion would offer you more savings. If our in-store promotion saves you the most money, and LensCrafters is an in-network provider for your plan, you may be able to self-submit a claim to your insurance company for reimbursement. It's always best to check your benefits with your plan provider. If you have further questions, we encourage you to call or visit your local store. To find the LensCrafters nearest to you, please use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

How do I measure a PD? What is a PD?

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PD stands for pupillary distance- which is the space between the centers of your pupils. This number tells the lens maker where to put the optical center for your glasses. Measuring your PD can be tricky, but we've got instructions to make it easier: How To Measure Pupillary Distance.

What is the difference between an optician and an optometrist?

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An optometrist is commonly known as an eye doctor who conducts eye examinations. An optician is the person who helps you choose and adjust properly fitting eyewear such as glasses and contact lenses.

Can you send me some trial contact lenses?

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The Independent Doctor of Optometry* who wrote your prescription can request trial contact lenses for you. Use the Find a Store locator to help find the contact information of your optometrist or call our customer service representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Please note: A current contact lens fitting must be on file for contact lenses.

*In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. The optometrists are not employed by LensCrafters, which does not provide eye exams. Eye Exams are available by Independent Doctors of Optometry at or next to LensCrafters in most states. Doctors in some states are employed by LensCrafters.

I'm looking for a specific frame. Can you help me find a store that carries it?

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Each LensCrafters location offers a unique selection of eyewear that is regularly updated to offer you the latest collection of styles and trends. To find a nearby store that carries a certain frame you are interested in, please use our Find a Store locator and enter your city, state, and the frame you want. To find the nearest store that carries a specific model of eyewear you found on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific eyewear you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Please note: Not all frames can be found in every store. Please check availability ahead of time.

I have a contact lens stuck in my eye, what do I do?

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Depending on the situation, seek advice from your eye doctor or an emergency care facility.**

What is a progressive lens?

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A progressive lens, also known as a no line bifocal, provides distance, near and intermediate vision. This is designed to gives you much more natural vision.

Why are the prescriptions the same under the eyeglass and sunglass tabs?

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The same prescription can be used with clear or sun lenses. The prescription associated with individual purchases is displayed under Purchase History.

How do I return the glasses I purchased online?

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Visit www.luxotticacustomercare.com/lenscrafters/returns to get the return process started. We accept returns within 30 days of when you take your glasses home, or when they arrive at your door, as long as the glasses are in original condition and undamaged. A prepaid shipping label will be emailed to you, ready to be printed and attached to your packed return. Drop it in the mail and once we receive your item, we will refund your purchase and send an email to confirm. Visit www.lenscrafters.com/lc-us/return-policy for more details.

What if the prescription is wrong on the glasses I bought online?

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If the prescription is incorrect, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents can help you with next steps, whether that be a return or stopping in your nearest store for an adjustment.

What is bifocal lens?

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A bifocal lens provides two focal points, one for near and one for distance. These may have a distinct line for showing the location of the bifocal.

Can I schedule eye exams* for my whole family?

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Yes. Using the LensCrafters.com eye exam* scheduler, you can schedule an exam with the independent doctor of optometry* for you and your family. Select 'add another exam' at the bottom of the form to book an exam for additional family members.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Would you please remove my name from your mailing list?

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To be removed from our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.

What does a polarized lens do?

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Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. Additional benefits include glare reduction, contrast enhancement and reduced strain on your eyes.

How do I send you my prescription?

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You can send your prescription in three ways; The easiest way, and quickest for processing your order, is to text or upload a photo of your prescription. You will find instructions how to do this in the cart process. We also offer the option of leaving your details and doctor information and we will call to verify. We like to let people know this can add more time to your order being processed, since we will need to get a hold of the doctor for details. If you have any questions about sending your prescription in, please call us at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

How can I/a friend/a family member get glasses through the OneSight program?

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OneSight's mission is to help people in need see their world more clearly. However, OneSight does not select their recipients. All recipients are pre-screened for visual and financial need by a partnering 501 (c) (3) non-profit organization. To request assistance through OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.

What if my glasses don't fit?

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Stop in your nearest LensCrafters store for free adjustments or give our customer care a call (1-877-7-LENSCRAFTERS or 1-877-753-6727) and they will help get your glasses just right.

I have a strong prescription, can I still buy my glasses online?

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It all depends on the prescription. We offer single vision lenses ranging from +8 to a -14 for our online customers. We recommend the LC-HD lens if you don't want to see a thick lens outside of your frame. If you prescription is outside of this range, or you have multifocal needs, come see us at your nearest store and we will get you in the perfect pair.

Do you offer prescription sunglasses?

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Yes! You can pick your lenses, color, and add your prescription right in the cart. At this time we are not offering prescription Oakley® lenses for online purchase.

If I have perfect vision do I need an eye exam*?

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Yes. Your eyes, and your vision, can change from year to year, plus, eye exams can catch early signs of diseases like diabetes or glaucoma and even high blood pressure. A regular eye examination* should be part of your health routine, even if you're not experiencing vision problems.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Why aren't my contact lens purchases displaying under my Purchase History?

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Only contact lenses purchased at a LensCrafters store will display in Your Account on the LensCrafters website. Information about contacts purchased through LensCraftersContacts.com is stored in a different system. Contact lenses purchased from the Independent Doctors of Optometry* located next to LensCrafters also would not appear under Purchase History.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Can I return my online purchase to the store?

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At this time we are only able to accommodate return through our call center. Visit www.luxotticacustomercare.com/lenscrafters/returns to get the return process started. For more information check out

Can I buy just a frame on your website?

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We offer purchases of sunglass frames with their demo lenses. If you want the frame with the lens you see, select, 'Add a Lens' then select 'Plano' for the lens option. Once you are in the cart, select, 'I Don't Need a Prescription' and fill in the rest of the information.

Where is the nearest ClarifyeSM location?

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Visit: www.LensCrafters.com/Clarifye to find the list of cities where Clarifye is located and available eye exam times.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

If my doctor does not use ClarifyeSM, does that mean their exam practices are out of date?

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LensCrafters is committed to advanced technology and providing the best doctors and associates to deliver a comprehensive eye exam*. The goal of an annual eye exam* is to address vision needs and overall eye health. All LensCrafters doctors* have the training and tools to provide you with a great eye exam* experience and accurate prescription.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

What forms of payment are accepted when I buy online?

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We accept all major credit cards for online purchase: Visa, Mastercard, Discover, and American Express.

What is Optomap®?

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Optomap® is a digital retinal scan that allows your eye doctor to examine your eyes without dilating them. After your eyes are scanned, Optomap® creates a color, internal 'map' of your eyes. Your doctor will use these images to gain a better picture of your overall eye health and prescribe you the best prescription possible.

What type of lenses do you offer online?

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We offer a selection of lenses for optical, sun, blue light defense, and lenses that go from light to dark on our website. You will find lenses from our FeatherWates® family, HD Hi-Index, Totallens, and Transitions. Options to spruce up your lenses include anti-glare (AR), different colors for sun lenses, and polished edges to keep you seeing your best. Visit our lenses page to learn more about all our lenses:

Can I drive after my eyes have been dilated?

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It depends on your individual situation. Keep in mind that after the examination, your close-up vision may remain blurred for several hours. It is best to avoid driving after having your eyes dilated.**

What kinds of eyeglass lenses do you carry?

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LensCrafters carries a variety of quality lenses to meet almost every need. Whether you're interested in new prescription lenses, photochromic (clear-to-dark) lenses, or polarized sun lenses, we can help you find the best lenses that fit your lifestyle and budget. Visit our Lenses page under the Product section of our website to browse our full range of lenses.

Why is UV (ultra-violet) protection important?

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Ultraviolet radiation is very harmful to our eyes. Even though we cannot see it around us it is there, a good pair of sunglasses can protect our eyes from damage. Glasses that have a deep dark tint to them do not necessarily have a lot of UV protection. The UV rating should be marked somewhere on the (plano) glasses in order for you to tell how protective they are. Prescribed sun lenses UV blockage is noted on the customer paperwork in the lab that manufactures them. Sunglasses with a rating of UV400 are the best** and they have been tested to block out 99-100% of UVA and UVB rays. Even with sunglasses on you should never look directly into the sun. UVA does the 'aging' damage, UVB does the 'burning' damage. For more information on ultraviolet light, please visit our vision guide.

What is the difference between nearsightedness and farsightedness?**

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Nearsightedness (also known as myopia) occurs when objects close up remain clear, and objects in the distance are blurry. Farsightedness (also known as hyperopia) is when objects close up are blurry, but those in the distance are clear. When looking at your prescription, a plus sign next to the numbers means you're farsighted, and a minus sign means you're nearsighted. Visit a LensCrafters store for more help understanding your prescription

Do I need a prescription for colored or theatrical contact lenses?

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A valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision correction. A contact lens fitting will measure the curve and diameter of your eye, and help ensure the health of your eyes, so you can feel confident about an accurate fit. If a lens is not properly fitted, it can shift, causing irritation, scratching, or other problems. You can schedule an eye exam with an Independent Doctor of Optometry* at LensCrafters online by clicking on Schedule Eye Exam and entering your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit. If you'd like a same-day appointment, please contact the Independent Doctor of Optometry* directly for immediate assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

What vision issues should I be aware of as I age?

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Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.

**Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.** For more information on age specific eye health, please visit our vision guide.

When should my child have an eye exam*?

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Generally, children should have their vision checked at 6 months, 3 years, and before first grade. These exams should be done during preventative pediatrician visits using a preschool eye screening. All children should also be screened for lazy eye at age four to five. If your children have not been screened, or if you notice they're having problems with vision, squinting, headaches or other symptoms, then consider taking them to an eye doctor for an eye examination.**

Why is face shape important?

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Understanding your face shape can help you find the best frames to flatter your look. For example, round frames tend to look best on square faces because they help soften the features, while rectangular frames can help a round face appear longer and slimmer. If you're not sure which eyeglasses fit your face shape, use our face shape tool for recommendations hand-picked for you. You can even upload your own photo for a perfect match. Click here to go to our face shape guide now.

How long does a ClarifyeSM exam* take?

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The LensCrafters ClarifyeSM eye exam* takes approximately 30 minutes.

How soon will I be credited for my online return?

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It takes about 7-10 days for your refund to show up. If you feel like it's been too long, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents will check on the progress of your return.

What brands of glasses can I find at LensCrafters?

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It's our goal to carry a broad selection of quality eyeglass and sunglass brands that offer the perfect mix of comfort, style and cutting-edge designs. We carry brands such as Chanel, RayBan, Tiffany, and Bulgari, and offer a variety of styles and selection for men, women and kids. To view a complete list of our brands, please view the Brands page that appears under the Style section of our website.

*Please note: Not all brands can be found in every store. Please check availability ahead of time.

What causes dry eyes?

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Dry eye occurs when eyes don't produce tears properly, or when tears aren't the correct consistency and evaporate too quickly. Dry eye can make performing some activities, such as using a computer or reading for an extended period of time, more difficult.** For more information about dry eyes please visit our vision guide.

How do I care for contact lenses?

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Follow the care directions inside your box of contacts to avoid possible vision problems. Disposable, extended-wear soft lenses are easy to upkeep, while conventional soft lenses need extensive care. If you have a hard time following the cleaning steps, tell your eye care professional. You may be able to simplify the steps, or you may want to switch to disposable lenses.**

Do you offer prescription sports goggles?

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Yes, we do. LensCrafters carries Rec Specs Sports Goggles that can be fitted with almost any prescription.

Can I order contact lenses online?

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Yes, you can order your contact lenses direct from the contacts.lensCrafters.com website. We offer a wide variety of contact lenses at competitive prices, including disposable soft contact, bifocal/multifocal, toric, and colored lenses. You can buy your contact lenses in bulk or purchase only what you need and have them delivered straight to your door. You'll even get free shipping.

Why can't I add purchase and prescription history for a dependent?

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Only customers who are 18 or older can add their own purchase and prescription history in Your Account.

Can I buy Ray-Ban® lenses in my prescription on your website?

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Not yet. Ray-Ban® authentic lenses can be made in your prescription in-store.

How much do you charge for shipping?

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Ground shipping is free, 2-Day shipping is $7.99, and Next Day is $9.99. Just a reminder, the shipping time begins after your order has been processed and manufactured. If you have any questions about shipping, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

How does my eye exam* change as I age?

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After age 40, your doctor* may add specific tests for glaucoma, for example, or be on the lookout for signs of macular degeneration or cataracts. Be sure to share your changing medical history as you age.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. For more information please visit our vision guide.

What is macular degeneration?

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Age-related macular degeneration (AMD) is one of the leading causes of vision loss for people over 50. It occurs when the delicate cells of the macula - the small, central part of the retina responsible for the center of our field of vision - become damaged and stop working. There are two types of AMD: the 'dry' form and the more severe 'wet' form. Dry AMD is the mostmore common, developing over time and usually causing only mild loss of vision. The wet form accounts for 10 to 15 per cent of all AMD, but the risk of sight loss is much greater. Because macular degeneration is an age-related process, both eyes are usually affected, but not always at the same time. For more information about macular degeneration please visit our vision guide.

How long can I wear my contacts?

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Recommended wear time is different depending on your type of contact lenses. Always consult your eye doctor for specific instructions.**

Why can't I change the birthdate field in the Personal Info section of My Account?

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Once you have added Purchase and Prescription History into Your Account, the birthdate used to retrieve that information becomes an integral part of Your Account and is stored permanently for future reference.

Can I buy multifocal or bifocal glasses on your website?

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Not yet. But our team is hard at work to make this a possibility, and make it an even better experience than you'll find anywhere. Find your nearest LensCrafters store to take advantage of AccuFit®, for a more precise fit with your multifocal or bifocal eyewear.

Are your stores open on Easter Sunday?

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Yes, select stores are open on Easter Sunday. Please call ahead to confirm the store hours.

What is AccuFit® ?

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AccuFit® is our new, state-of-the-art digital measuring technology that provides five times more precise measurements than traditional, manual methods . The AccuFit® system measures the relationship between your eyes, face, and frame for a better fit and clearer, crisper sight . AccuFit® is complimentary and available at most LensCrafters locations. To find your nearest store, use the Find a Store locator at the top of the page or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).

What is OneSight?

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OneSight is a family of charitable vision care programs dedicated to improving vision through outreach, research and education. Since 1988, these charitable efforts have provided free vision care and eyewear to more than seven million people in need around the world and have granted millions of dollars towards optical research and education. To learn more about OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.

How can my prescription data be used?

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The prescription information listed under Prescriptions and Purchase History is for reference purposes only.

Why don't all the LensCrafters have ClarifyeSM?

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LensCrafters is committed to advanced technology and providing the best doctors* and associates to deliver a comprehensive eye exam*. With over 1000 locations, we have not finalized the details on when the remaining locations will receive ClarifyeSM. While ClarifyeSM is not currently available at this location, you can be assured that with our digital retinal exam, Optomap® (where available) and AccuFit, not only will you end up with a comprehensive eye exam*, but a great fitting pair of glasses (if needed).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

How do I redeem my Eyewear Protection Policy if I've purchased it online?

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Redeeming your Eyewear Protection Plan is as simple as a call to our customer service center. To get the process started, give us a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and let the agent know you need to return your item and have purchased an Eyewear Protection Plan. Depending on what the nature of the issue is with your eyewear will determine how the protection plan will be executed.

I'm looking for Tag Heuer, do you carry this brand?

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We don't, but if you're looking for Tag Heuer, we think you'll love the refined style, timeless design and exceptional craftsmanship in designer eyewear from Persol® or Giorgio Armani.

Can I order glasses online?

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You can! We are happy to introduce online shopping for single vision customers. Please check back with us soon for multifocal, bifocal, and insurance purchasing on our website. To find the nearest store that carries a specific model of eyewear on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific frame you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

I've moved. How can I update my address to continue receiving mailings?

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To update your address on our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.

How can I schedule an eye exam*?

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You can schedule an eye exam* with an Independent Doctor of Optometry at LensCrafters® online by clicking on Schedule Eye Exam and entering your location. Input your contact information, choose a desired date, and click 'Book Exam' to confirm your appointment. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit.

* Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

How do I cancel my online order?

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To cancel or make changes to your order, give one of our lovely customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Do I need to print out an offer from your website in order to take advantage of it?

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You can take advantage of our current in-store promotions without printing anything. Our knowledgeable associates will be able to assist you. If you have further questions, you can call or visit your local LensCrafters store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

What are cataracts?

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Cataracts occur when the clear lens inside your eye becomes cloudy or misty over time, as you age. The early stages of a cataract do not necessarily affect your sight, but the only proven treatment for a cataract is surgery.** For more information about cataracts please visit our vision guide.

Can I sleep in my contact lenses?

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Some contact lenses are designed for night wear, but not all. Be sure to consult your eye doctor for specific instructions based on your individual vision needs and contact lenses.**

I'm looking for Valentino, do you carry this brand?

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We don't, but if you're looking for Valentino, we think you'll love the understated elegance and exquisite craftsmanship in designer eyewear from Prada or Bvlgari.

How far back does my purchase history go?

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Your purchase history could go back as far as 2005.

What is ClarifyeSM?

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ClarifyeSM is a digital eye exam* system available at the independent doctor of optometry* at or next to LensCrafters locations throughout the United States. Clarifye utilizes advanced eye exam technology to digitally map the unique fingerprint of your eyes, both inside and out. It also includes easy-to-understand explanations that will help you understand your vision, and your vision health, in general. *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

I'm looking for Jill Stuart, do you carry this brand?

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We don't, but if you're looking for Jill Stuart, we think you'll love the eclectic spin on contemporary classics in designer eyewear from Ralph Lauren and Tory Burch.

How do I contact LensCrafters with a question?

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You can contact LensCrafters via phone, chat, email, or regular mail. Our customer care representatives can be reached by phone at 1-877-7-LENSCRAFTERS (1-877-753-6727) and are available to assist you Monday through Friday from 8am to 8pm ET and on Saturdays and Sundays from 9am to 6pm ET. You can also chat live with a customer care representative during certain hours. Please visit our Contact Us page to see if a chat representative is available to assist you. You can also send us an email by clicking on Send an email on the Contact Us page and filling in the requested information. One of our customer care representatives will respond within one business day. You also have the option of writing a letter. Please send your correspondence to: LensCrafters, Inc 4000 Luxottica Place Mason, OH 45020

Why aren't all of your lenses available to buy online?

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Due to the complexity of some lenses, we have chosen to offer some of our lens family exclusively in-store. Our team is working hard to provide all our options on the website for purchase in the future. If you have any questions about a specific lens or your prescription, please give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Are readers good enough for me?

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That really depends on your prescription and lifestyle as store-bought readers have the same prescription in both eyes. You should discuss using readers with your eye doctor because each of your eyes may require a different correction for farsightedness.

What is glaucoma?

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Glaucoma is a condition caused by the pressure of fluid inside your eye. The pressure damages your optic nerve, which connects your eyes to your brain. Glaucoma may affect one or both of your eyes. The risk of developing glaucoma goes up if you are over 40, very short-sighted, of African or Caribbean decent or related to someone with glaucoma.** For more information about glaucoma please visit our vision guide.

What type of contacts should I use?

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Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you.**

What kind of independent doctors* are next to LensCrafters?

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At LensCrafters, most doctors are Independent Doctors of Optometry*, and there's one inside or next door to almost every LensCrafters store. You can visit the doctors for your annual eye exam, or anytime throughout the year if you're experiencing vision problems.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

When will my credit card be charged for an online purchase?

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Your secure credit card payment will be processed as soon as we receive your order. It can take up to one day to show up on your credit card. If you have any questions, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

What is an FSA?

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An FSA (Flexible Spending Account) is a benefit that allows you to put aside an amount of money for health-related expenses. You decide on the amount in advance, and it's deducted from your paycheck before taxes. An FSA can vary depending on your vision or medical insurance as well as current FSA guidelines.

Why can't I use the 'Add Now' functionality for more than five (5) times in less than a 24 hour period?

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We limit the number of 'Add Now' attempts to prevent unwelcome users from obtaining your personal information. If you find that you are still unable to add your prescription and purchase history to Your Account after 24 hours have passed and are confident you are entering the correct information in the 'Add Now' feature, please contact customer service.

What is a cover test?

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A cover test checks how well your eyes work together. As you look at a small target placed nearby or at some distance away, the doctor will cover and uncover each eye to observe how much your eyes move, watching for an eye that doesn't track the target.**

What is a visual acuity test?

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Visual acuity test: You'll read an eye chart (one eye at a time) designed with letters that get smaller as you go down each line. You read aloud until you can't read the letters anymore.

What is presbyopia?

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Presbyopia is your eyes' loss of focusing ability that occurs naturally with age. Presbyopia is not a disease, but a normal change which sooner or later affects everyone, whether you already wear glasses or contact lenses or not. Around the age of 40-45, you will begin to notice that you are holding the newspaper further away or need more light to read small print.** For more information about presbyopia, please visit our vision guide.

What are the details of your current promotion?

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What are the details of your current promotion? To view the details of our latest offers, please visit our Offers page listed under the Service section of our website. You can also contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

How do I get my records if my store has closed?

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If the LensCrafters store you used to go to has closed, you can contact your nearest store for assistance. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Do you sell glasses online outside the US?

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LensCrafters sells eyewear to the United States only at this time.

Can I send my Favorites to my LensCrafters store?

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We're working on a way to send your Favorites directly to your preferred store. In the meantime, you can save your Favorites in your account online, then search 'Find these in a store' to find the store nearest you with your desired frames in stock. You can also access your account from your mobile phone. Just show one of our store associates and they'll help you find the frames you're looking for.* *Please note: Not all frames can be found in every store. Please check availability ahead of time.

How do I view my saved recommendations from the Find Your Look Tool?

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After you've saved your recommendations, you can view them at any time by logging into your account online. If you don't have an account, you can create one for free. Once you're signed in, you can access your recommendations by clicking on Find Your Look in the header.

Where is there a LensCrafters close to me?

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To locate a LensCrafters store, please use our online locator by clicking on Find a Store at the top of the page and enter your zip code or city and state. You can also set your preferred store in your account so you have faster access to it as you're booking eye exams* with the independent doctor, searching for store hours or seeking directions. You can also call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

What is an eye muscle movement test?

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To ensure your vision lines up, the doctor* will ask you to visually track a target, requiring you to look in different directions. The doctor will then observe your eye movements.

What is dilation?

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Dilation is the process of administering special pharmaceutical eye drops into the eyes in order to enlarge the pupils. This allows an eye doctor to examine the structures of the eyes, including the optic nerve, blood vessels and retina, in great detail. Dilation is a key component of a comprehensive eye examination, as it sometimes leads to the detection and diagnosis of certain eye diseases.** For more information please visit our vision guide.

How do I save recommendations from the Find Your Look Tool?

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To save your recommendations, set up an account online by clicking My Account and entering an email and password. You'll find your face shape, style recommendations and lens recommendations from LensCrafters stored in your account.

I have a disability. Can LensCrafters accommodate me?

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Yes, we can. LensCrafters is committed to serving the diverse needs of our customers. We are pleased to provide reasonable accommodations for persons with disabilities under the Americans with Disabilities Act and similar state laws upon request. If you require a reasonable accommodation, please contact us prior to your visit to discuss how we can assist you. You can use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Why aren't all of your frames available to buy online?

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LensCrafters has such a wide variety of frames available we like to keep some exclusive to our stores. If you find a frame you love online and don't see a buy button, you can use our find in store to locate the nearest one to you.

Can I see my online purchases in myAccount?

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You sure can! Just sign into your myAccount, click on 'Purchase History' and you will see your online purchases. Each frame will have it's own line, hopefully to make it easier to track down your favorite pair.

How do I add a style to my Favorites?

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It's easy to keep track of all the frames you find online at LensCrafters. When you find a frame you like from our catalog, simply click the 'add to my favorites' button located within the product. You can review your Favorites by clicking on the 'My Favorites' tab in the top navigation when you're ready.

Is my account secure?

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At LensCrafters, we take the security of your personal information very seriously. We follow generally accepted industry standards to protect the personal information submitted to us, and guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration page or during the ordering process, we encrypt transmissions involving such information using secure protocols so you can make the most of what our site has to offer, and rest assured your information is kept safe.

How do I unsubscribe from emails?

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If you'd prefer not to receive emails from LensCrafters or information from OneSight®, simply sign in to your account and update your account preferences. The email subscriptions are located at the bottom of the page. You can also click the 'Unsubscribe' link that will be in any email you receive from us.

I don't see online scheduling for my Optometrist*. Can you help?

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Yes, we can. Some Independent Doctors of Optometry* may prefer to set up an appointment directly with you. To find contact information for your nearest Independent Doctor of Optometry*, please visit the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.*

Is ultra-violet (UV) protection important?**

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UV protection on your eyewear is very important. Just like sunscreen for your skin, UV protection will help protect your eyes from harmful rays, which can cause damage to your eyes and the skin around your eyes. LensCrafters carries a wide range of UV-protected and polarized lenses so you can be sure you're getting the durability and protection you need to help safeguard your eyes. For more information, please visit our vision guide. For more information about UV protection please visit our vision guide.

Ray-Ban Stories

How do I return my Ray-Ban Stories?

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We’re sorry that something didn’t work out with your glasses.

To return your Ray-Ban Stories please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Facebook View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
6. Follow the shipping instructions listed on your box. Or download the instructions here

What do I need to use Ray-Ban Stories?

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To operate Ray-Ban Stories you need to connect your glasses with a smart phone and the Facebook View App. Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 8.1 and above (with location services enabled) or iPhone 6S or above, running iOS 13 and above
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Facebook account
• Facebook View App (downloadable from your App store or by scanning this QR code)
QR code to download Facebook View App

What's included with my Ray-Ban Stories glasses?

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Your Ray-Ban Stories comes with the following accessories and user manuals:

• Charging case
• Type-C to Type-C USB charging cable
• Soft glasses pouch
• Quick Start Guide
• Safety & Warranty Guide (also downloadable here)

How do I download the Facebook View companion app?

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You can download the Ray-Ban Stories companion app, Facebook View, from the Apple App or Google Play stores. Download now

Please note:
• The app is only available to download in supported countries.

How do I set up my Ray-Ban Stories?

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1. Download the Facebook View app from your app store and log in using your Facebook account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4)
3b. Your glasses should arrive partially charged, however you may need to charge your glasses before moving on to step 4. Place them inside the charging case and connect the case to a power source.
4. Put your glasses into Bluetooth pairing mode. Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Facebook View app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with Ray-Ban Stories.

For illustrated set up instructions, please refer to the Facebook View app.

Can I change the lenses of my Ray-Ban Stories after I've bought them?

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You can't change your Ray-Ban Stories lenses and attempting to do so will invalidate the warranty. At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription.

You can view the complete range of frame and lens combinations here.

Do I need WiFi access to use Ray-Ban Stories?

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Your glasses use Wi-Fi in two different ways:

1. For normal use, the app connects to your Wi-Fi network.
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Where do I find the product serial number of my glasses and case?

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You can find your Ray-Ban Stories Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the inside of the left temple of your glasses

You can also find your case Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the case interior.

How do I switch the Facebook acount associated with my Ray-Ban Stories glasses? / Can someone else use my Ray-Ban Stories after me?

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Ray-Ban Stories can only pair with one Facebook account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Ray-Ban Stories go through a factory reset, it permanently erases all captures and any associations between the glasses and your Facebook Account.

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off

Can I pair my Ray-Ban Stories with more than one Facebook account?

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Ray-Ban Stories can only pair with one valid Facebook account at a time. You'll need to factory reset your glasses before someone else can use them.

How do I turn my glasses on and off?

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The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.

To turn ON: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.

To turn OFF: Slide the power switch all the way to the left. There is no LED or sound to signal that the glasses have turned off.

How do I pair my glasses using bluetooth?

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If you’ve paired your phone and glasses before, they should automatically pair again. To pair them for the first time, follow these set up instructions.
If your glasses aren't connecting to the app, follow the in-app suggestions or manually try the following actions:
1. Forget Device in your phone’s Bluetooth menu and pair them again
2. Close and relaunch the Facebook View app
3. Download the latest version of the app from your app store
4. Make sure your glasses are sufficiently charged
5. Force restart the device. Follow these instructions.

How do I charge my Ray-Ban Stories?

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Charging your glasses
To charge your glasses, put them in the charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case.
The case can recharge your glasses multiple times and we recommend storing your glasses in the case whenever you’re not using them.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, use the USB cable that came with your glasses to connect the case with a charger or port. To charge from a wall outlet, you'll need a USB-C plug, which is not included with your glasses.

Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses.
When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.
You can also see the charging status via the Facebook View app within Settings.
You’ll be able to see the battery status of your glasses via the Facebook View app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case.

Charging safety
For safety warning on charging your Ray-Ban Stories please refer to the Warranty and Safety Guide.

How long does the battery last? / How often will I need recharge?

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Your Ray-Ban Stories glasses and Charging Case have different charge lifecycles:

Charging Case
Fully charged case provides you with an additional 3 days of glasses use.
You can fully the charge case to 100% in 180 minutes

Glasses Battery
Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and Facebook Assistant. This may vary with use and other factors.
The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.
You can fully charge the glasses to 100% in 70 minutes in the charging case
You can quick charge the glasses to 50% in 30 minutes in the charging case

How long do fully charged glasses last?

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Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistant. This varies with use an other factors.
The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.

How do I check the charge level of my glasses and case?

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There are two ways to check the charge level of your glasses and case:

1. Use the Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.

2. Use the Facebook View app
When your glasses are connected to the app, you’ll be able to see the charge status within Settings. To see the case charging level within the app, dock your glasses in the charging case.

How do I take a picture or video using Ray-Ban Stories?

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There are two ways to take photos and videos with your Ray-Ban Stories:

1. One-touch control
To take a photo, press and hold the capture button. The white notification LED will blink and make a sound during the capture.
To record a video, press the capture button once to record a 30-second video. Press again to stop recording. The white notification LED will stay on while you're recording.

2. Hands-free voice command
When Facebook Assistant is wake word enabled, you can use your voice to take a photo or video. Say "Hey Facebook, take a photo" or "Hey Facebook, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. To learn more, watch the Product Tour via the Facebook View app within Settings.

What do the lights on my notification LED mean?

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The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Facebook Assistant, and the call function.

Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.

Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.

Facebook Assistant
Facebook Assistant: The notification LED will pulse white to let you know Facebook Assistant is listening.

Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.

How do the audio controls work?

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Use the touchpad on the right-side temple of your glasses to control playback and volume:

• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

How do I adjust volume on my glasses?

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To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume. You can check how the volume sounds to people around you by removing your glasses while media is playing.
You can also adjust the volume of system sounds in the Facebook View app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.

To adjust the volume of system alerts:

1. From the Facebook View App, tap on your profile photo in the top right.
2. Tap System Alerts.
3. Tap System Sounds.

How do I import media from my glasses to my smart phone?

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1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

How do I share photos and videos?

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Once you’re in the Facebook View app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

How do I edit my captures using Facebook View?

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Facebook View features several tools to help you edit your photos and videos. You can crop, straighten*, adjust lighting and add enhancements to your captures and trim your videos. You can always select Revert to revert back to the original photo.

How to edit your capture:
1. Tap on the capture you want to edit.
2. Tap the edit icon.

How to use the Adjust tool:
Adjust the Brightness slider to make your capture brighter or darker.
Adjust the Sharpen slider to add crispness to your capture.
Adjust the Saturation slider to increase or decrease the color intensity of your capture (example: adjust up to make the red redder).
Adjust the Warmth slider to shift the colors of your capture toward warmer orange tones or cooler blue tones.
Tap Enhance to automatically improve the quality of your capture.

How to use the Crop tool:
Adjust the Straighten slider to change the photo’s vertical or horizontal perspective.
Choose to crop your capture to landscape, square, or portrait orientation.
You can also crop by touching the screen and pinching to zoom in.
You may move the capture and adjust how it fits within the frame. Use the grid to help you frame the capture.


How to trim your video:
Adjust the slider on either side of your video to change the start and end time of your video.
You may also preview your trimmed video by pressing the play button.

*Straighten is currently only available for iOS but is coming soon on Android.

How do I create a Montage?

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To create a Montage in Facebook View, follow these steps:

1. Tap on one video capture from the gallery
2. Tap the “Montage” icon in the middle of the action bar
3. Choose captures to add as clips
4. Tap Next at the bottom of the screen
5. Select a Template by tapping on the one you want to use.
6. Tap Next in top right corner
7. Edit the title, clips, music, and aspect ratio, and duration
8. Tap Save in the top right corner

Your Montage will now be saved in your Gallery.

How do I create a Flashback?

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Follow these steps to create a Flashback in Facebook View:

1. Tap on a photo from your gallery
2. Tap the “Flashback” icon in the middle of the action bar
3. Choose a Template by tapping on the one you want to use
4. Follow prompts to reposition the photo, change focus, or add text
5. Tap Save in the top right corner (the Flashback will now be saved to your Gallery)

How do I turn on Facebook Assistant for my Ray-Ban Stories?

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You can enable Facebook Assistant in the settings of the Facebook View app.

To turn Facebook Assistant on or off:
1. Open Facebook View and tap your profile picture in the top right of the screen.
2. Tap Facebook Assistant, then tap the toggle next to Facebook Assistant.

What voice commands can I use with “Hey Facebook?”

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You can use "Hey Facebook" to capture photos and videos by saying:

Photo Capture
“Hey Facebook, take a photo.”
Video Capture
“Hey Facebook, start a video."
"Hey Facebook, take a video.”
“Hey Facebook, end video.”

Video recordings will automatically stop at 30 seconds.

Facebook Assistant is currently available for English only.

How do I force restart or factory reset my glasses?

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If you find that your glasses aren't responding, try the following troubleshooting steps.

Restart Glasses
1. With your glasses on, slide and hold the power switch to the right for about 12 seconds until the notification LED starts blinking white.
2. Release the power switch, then wait until the notification LED turns green.

Factory Reset
Warning: This will delete all the captures on your glasses.
1. Make sure your glasses are on and ready, which means no blinking LED and they're not busy.
2. Slide and hold the power switch to the right while you press and hold the capture button.
3. When the LED turns orange, first release the capture button followed by the power switch.

What should I do if my glasses won't turn on?

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If you’re glasses aren’t turning on, try the following steps:

1. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
2. Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use.
3. If you’ve tried steps 1 to 3 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please follow these instructions on how to begin a replacement request.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• We recommended charging your glasses in the case whenever you’re not using them.
• Software updates requires a minimum charge level that varies depending on temperature. The Facebook View app shows a warning message if your glasses need more charge to proceed with an update.

My glasses aren't pairing with the app, what should I do?

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If your glasses aren’t pairing with the Facebook View app, try the following troubleshooting steps.

Make sure that:
1. Your glasses are charged and turned on: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on Android devices.
4. The device is in pairing mode: Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If Ray-Ban Stories still doesn’t appear in the app, complete the following steps:
1.Turn your glasses off and back on again
2.Try quitting the Facebook View app and reopening it.

If you’re still unable to pair to the app during setup, please contact customer care.

How should I clean my Ray-Ban Stories glasses?

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To clean your glasses use a dampened cloth and mild soap avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water.

Still have questions? Visit the dedicated support page on Ray-Ban.com

How is LensCrafters responding to COVID-19? Read our dedicated FAQ

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